When you notice a charge on your credit card statement from Mews Systems B.V., it represents a transaction processed on behalf of a hotel or property where you have stayed or made a reservation. B.V. stands for 'Besloten Vennootschap' and represents a limited liability company. This guide explains what these charges are, how to identify them, and the steps you can take if you have questions about a specific transaction. These charges typically appear post-reservation or during your stay. 

In this article you can learn about: 

• Understanding Mews Systems B.V. charges 

• Identifying transaction details 

• Steps to handle charge inquiries 

Understanding Mews Systems B.V. charges 

1. Identify the transaction on your credit card statement that lists Mews Systems B.V. as the merchant. 

2. Recognize that Mews makes this charge as a payment processor for the hotel or property you visited. 

Identifying transaction details 

1. Check your booking confirmation or hotel receipt for amounts or dates matching the charge. 

2. Contact the property directly if you recognize the hotel name or location but still have queries about the specific charges. 

Steps to handle charge inquiries 

1. Gather all relevant information regarding the booking and the charge, such as the booking ID, guest name, and transaction date. 

2. Contact the property where you made the reservation to confirm details of the charge. 

3. If the charge appears unfamiliar or you suspect an error, we advise you to contact your bank to initiate a chargeback inquiry. 

4. Maintain communication records and any additional information the property provides regarding the transaction. 

You now understand what these charges are, how to identify them, and the steps you can take if you have questions about a specific transaction. 

You can learn more about making a chargeback claim here.