FAQs for Mews Business Intelligence

Mews Business Intelligence

You use Mews Business Intelligence to analyze performance data across your property or portfolio. This FAQ answers common questions about access, metrics, filters, dashboards, and data interpretation. You refer to this article when you are unsure which dashboard or metric to use, how to filter data, or why a number does not match your expectations.

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Note

Business Intelligence provides curated dashboards only. For full customization functionalities, upgrade to Business Intelligence Pro. It is included in subscription tiers Enterprise, Portfolio, and Brand. You can purchase Business Intelligence Pro as an add-on in the Mews Marketplace.
If you want to upgrade to use all the customizable functionalities, you can purchase Business Intelligence Pro as an add-on in the Mews Marketplace.

In this article, you can learn about:

FAQs for Mews Business Intelligence

FAQs for Mews Business Intelligence

How do I access Mews Business Intelligence?

You access Mews Business Intelligence from Mews Operations.

In Mews Operations, go to the main menu > Business Intelligence > Overview.
Select a dashboard.

All customers have access to Business Intelligence, which includes a set of pre-built dashboards designed to help you monitor performance without setup. For more advanced reporting, Business Intelligence Pro provides full customization capabilities, including custom dashboards, visualizations, and metrics. Business Intelligence Pro is included in some subscription tiers or available as an add-on in the Mews Marketplace.

If you cannot access Business Intelligence in the main menu, check that:

Your user account has access to Business Intelligence.
Your property has Business Intelligence Pro enabled in the Mews Marketplace.
The integration is active for the correct property or portfolio.
You have accepted the updated Terms and Conditions for Mews Business Intelligence.

Note: If access is included in your subscription contract but Mews Business Intelligence still does not appear, contact support and include the property name, property ID, and screenshots of the issue.

Why do I get an access error or a refused connection message?

An access error usually means the connection to Mews Business Intelligence didn’t complete successfully for that property or portfolio.

Common causes include:

Missing access for that specific property or portfolio
A property context issue in a multi-property setup
A problem with enabling the Business Intelligence Pro integration
A browser session problem

Try these steps:

Sign out of Mews Operations.
Clear browser cache and cookies.
Open Mews Operations again in a private browser window.
Open Business Intelligence Pro from the same property context.

If the issue continues for only one property or portfolio, contact support.

How do I enable Mews Business Intelligence Pro for a property?

You need the correct subscription and access setup before users can open Mews Business Intelligence Pro.

Check that:

The property includes Mews Business Intelligence Pro in its subscription package or is purchased as an add-on from Mews Marketplace.
The Business Intelligence Pro integration is active
The user has the right access permissions

You can learn more in the help article How to enable Mews Business Intelligence for your account.

Can I upload historical data into Mews Business Intelligence?

You can upload historical data only for supported features that include a dedicated upload process. You can learn more in the help article How to upload your budget, forecast, and historical data to Mews Business Intelligence Pro.

Historical data is not available as a general upload for all dashboards; it is only available in Business Intelligence Pro.

If you need to compare current performance with older data, check whether the dashboard already supports historical comparisons or whether the feature uses a dedicated history upload template.

Note: Do not upload historical data into another product to make it appear in Mews Business Intelligence Pro unless a specific feature requires that process.

Which dashboard or report should I use?

You choose a dashboard based on the type of data you want to analyze.

Daily summary dashboard: Use for daily operations and high-level performance
Revenue dashboard: Use for financial performance and revenue analysis
Pickup dashboard: Use to analyze booking pace and future demand
Occupancy dashboard: Use to review room availability and occupancy trends
Payments dashboard, Bills and invoices dashboard, or Card payments dashboard: Use for financial transactions and reconciliation

For example, use the Revenue dashboard to review monthly revenue instead of combining multiple dashboards.

You can learn more in the help article Curated reports in Mews Business Intelligence.

Which metric should I use?

You select a metric based on the result you want to analyze.

Use Total revenue to measure overall financial performance
Use Room revenue to focus only on accommodation income
Use Average daily rate to evaluate pricing performance
Use Revenue per available room to measure revenue efficiency

Note: Some metrics include multiple revenue sources. Check the metric definition before comparing values across dashboards.

If you are unsure, review the metric definition in the relevant dashboard or in the help article on the Mews Business Intelligence data model.

Why does a metric not match what I expect?

Differences usually come from filters, time settings, status logic, or metric definitions.

Common causes include:

Different date filters or time contexts
Different reservation statuses
Historical changes in source data
A different metric definition between dashboards and standard reports
A visualization-level filter that overrides the dashboard filter

For example, revenue may change after the reporting date because source data updates after the initial posting.

Note: Always check filters, time settings, reservation statuses, and the metric definition before comparing two figures.

Why do figures in Mews Business Intelligence differ from standard Mews reports?

Figures may differ because Mews Business Intelligence and standard reports do not always operate in the same manner.

Check the following:

Which date context you use
Which reservation statuses are included
Whether the dashboard uses stay date, reservation created time, or consumption time
Whether the metric includes the same revenue components as the standard report

For example, a revenue figure based on consumption time may not match a figure based on reservation creation time.

If you need the closest possible match, start by aligning filters, statuses, and time settings.

How do I choose the correct time filter?

You select the time filter based on the question you want to answer.

Common time contexts include:

Reservation created time: Use to analyze booking pace
Reservation stay date: Use to analyze occupancy and stays
Consumption time: Use to analyze realized revenue or consumed nights

For example, use Reservation created time to understand when guests book and use Consumption time to understand when revenue is consumed.

Note: Changing the time setting changes how all related metrics are calculated.

You can learn more in the help article Using filters in Mews Business Intelligence.

Why do consumed nights or consumed revenue appear on the wrong date?

This usually happens when the visualization uses the wrong time dimension for the question you are asking.

Check whether you are using:

Reservation created time instead of Business Day Item Consumed Time
A stay-related metric with a creation-related date field
A filter or grouping that does not match the metric logic

For example, a reservation created in February may appear in a February report if the visualization groups by reservation creation date instead of the date of stay or consumption date.

Why do check-ins and check-outs look the same for a month?

This can happen when the logic or date grouping you select aggregates arrivals and departures across the whole month.

Note: Check-ins and check-outs are two different metrics using different time filters, so you cannot add both to the same visualization.

To interpret the figures correctly, check:

The selected date context
Whether the metric counts events within the month instead of overnight balance
Whether the visualization groups by month instead of day

If you need to analyze arrival and departure variance in more detail, use a finer time grouping, such as day.

Why can I not find a filter or dimension I need?

Some filters depend on the dashboard and the data model.

Common reasons include:

The dashboard does not include that dimension
The data model does not support that combination

For example, a day-of-week filter may not be available in a specific curated dashboard.

If a filter is not available, you can:

Use a different dashboard
Build a custom visualization
Contact support if you believe the dashboard should support that filter

Why does my filter not change the data?

A filter may not affect the results if the visualization does not use that filter or if the data model does not connect the filter to the displayed data.

Check whether:

The visualization allows dashboard filters
A visualization-level filter overrides the dashboard filter
The selected filter has a relationship to the metric or attribute in the data model

Note: A filter can appear in the dashboard without changing a specific visualization if the data model does not connect them.

Why does my visualization not show the data I expect?

This usually happens because of how the data is structured or filtered.

Common causes include:

Missing or incorrect metrics
Conflicting filters
Incompatible attributes in the same visualization
Hidden visualization-level filters

For example, a visualization can remain filtered to one space type even when the dashboard-level space type filter is set to All.

Note: Visualization-level filters are not always obvious at dashboard level, so clear naming is important.

Why do I experience issues building a visualization?

You may experience issues when building visualizations because of:

Missing required data fields
An invalid metric and attribute combination
Permissions that limit editing
An unsaved or misconfigured dashboard

To resolve this:

Add at least one metric and one attribute if the visualization type requires both.
Check that the metric and attributes work together.
Save the dashboard after editing.

You can learn more in the help article How to create data visualizations in Mews Business Intelligence.

Why does my custom metric not appear or stop working?

A custom metric may not appear or may stop working if:

The metric definition is invalid
The metric does not support the selected visualization
The metric was changed in a way that affects dashboards using it

If you edit a reusable metric, check whether the change affects other dashboards and visualizations.

You can see which other dashboards the metric features in when you hover over it.

What does a specific metric or attribute mean?

Each metric and attribute has a defined meaning in the data model.

Common examples include:

Rooms: Number of available rooms.
Person count: Number of guests linked to reservations.

If you are unsure, review the data model documentation or compare the metric across dashboards.

You can learn more in the help article The Mews Business Intelligence data model.

Can I exclude parent spaces or shared inventory from reporting?

This depends on the property setup and the available data model logic.

If your property uses parent and child spaces or shared inventory, standard room metrics may not match physical room counts.

Before building the report, define whether you want to analyze:

Physical rooms only
Sellable spaces
Parent and child spaces together

Note: If the dashboard logic includes parent spaces and you need physical room reporting only, you may need a custom visualization or support guidance.

Why do I not see age categories or guest age filters?

Age-related reporting depends on the available data points in the data model.

If age categories are not available, you may not be able to build the exact view you want with a guest age filter. In that case, check whether another available attribute can approximate the result or whether the use case is currently unsupported.

Are length-of-stay ranges configurable by property?

Length-of-stay ranges are not always configurable at property level.

If the available ranges do not match your reporting needs, use a custom visualization if the data model supports the underlying values, or contact support to confirm the current product limitation.

Why can I not find a specific report from Mews Analytics?

Some reports from Mews Analytics do not exist in the same format in Mews Business Intelligence.

To find the closest equivalent:

Look for a curated dashboard that covers the same business area
Use filters and visualizations to recreate the view
Check the dashboard help article for its available metrics and filters

You can learn more in the help article Comparing Mews Business Intelligence and Mews Analytics.

How do I combine multiple metrics in one view?

You combine metrics by adding them to a single visualization. Note: Combining multiple metrics can cause issues, as not all filters apply to the same metrics.

Open a dashboard.
Click Add visualization.
Add multiple metrics.
Add an attribute to group the data.

For example, combine Room revenue and Room nights to analyze performance by segment.

Why does an export schedule use the wrong property context?

This can happen in multi-property environments if the schedule does not use the expected active property context.

If you notice that a scheduled export runs for the wrong property:

Confirm the active property context before creating the schedule.
Review the dashboard and schedule settings.
Contact support if the schedule still uses the wrong property.

How is occupancy calculated at a group level?

Group-level occupancy depends on the properties and inventory included in the selected group and period.

If some properties in the group go live later than others, this affects the group-level figures because:

The group only includes data from the date each property starts reporting in Mews Business Intelligence
Properties that were not live during earlier periods do not contribute inventory or occupancy data
Comparisons across time may reflect changes in portfolio coverage, not only performance changes

For example, if several properties join the group in recent months, historical occupancy for the full group may appear lower or incomplete compared to current periods.

Note: When you review group-level occupancy, always confirm which properties are included in the selected period and whether all of them were live at that time.

Do KPI dashboard figures include or exclude value-added tax? Can city tax be excluded?

KPI dashboard revenue figures do not include taxes as revenue.

In Mews Business Intelligence:

Taxes are not included in revenue metrics
Taxes are available separately through the Taxes metric
City tax is treated as tax, not as revenue

This means KPI revenue figures already exclude city tax and other taxes from revenue calculations.

Note: If you want to review tax values separately, use the Taxes metric instead of a revenue metric.

Additional resources:

Help article

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FAQs for Mews Business Intelligence

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