Mews Business Intelligence, or Mews BI, helps you track and analyze key performance metrics for your property or portfolio. Mews Business Intelligence is the built-in analytics workspace in Mews that shows your property performance across key metrics such as revenue, occupancy, and bookings. You access Mews Business Intelligence from Mews Operations or Mews Multi-Property to access up-to-date data on revenue, occupancy, bookings, and other operational indicators so you can make informed decisions and improve performance.

 

Hotel managers, revenue teams, finance teams, and operations staff use Mews Business Intelligence to monitor results, compare performance over time, and identify trends that support pricing, staffing, and distribution decisions. Data updates every two hours, which supports both daily operational checks and long-term performance analysis.

 

You work in Mews Business Intelligence by reviewing dashboards, applying filters such as date, property, and segment, and drilling into charts and tables for deeper insights. If you use Business Intelligence Pro, you can also build and customize dashboards to match your business needs.

 

You can use Mews Business Intelligence to:

• Monitor daily performance and identify trends.
• Track revenue, occupancy, and other key performance metrics.
• Compare current results with previous periods.
• Analyze booking patterns, guest behavior, and operational performance.

 

All customers have access to Mews Business Intelligence, which includes a set of pre-built dashboards designed to help you monitor performance without setup. For more advanced reporting, Business Intelligence Pro provides full customization capabilities, including custom dashboards, visualizations, and metrics. Business Intelligence Pro is included in the Enterprise, Portfolio, and Brand subscription tiers or available as an add-on in the Mews Marketplace.

 

In this article, you can learn about:

• Using Mews Business Intelligence
  • Key features of Mews Business Intelligence dashboards
  • Using Curated dashboards
  • Using Custom dashboards
  • How to apply filters
  • How to share, export, and schedule reports
    • How to share dashboards:
    • How to export dashboards:
    • How to schedule reports via email:

Using Mews Business Intelligence

To access Mews Business Intelligence:

1. In Mews Operations, go to the main menu > Business Intelligence > Overview.

Once you open Mews Business Intelligence Overview, you can access an AI Executive Summary that provides a quick overview of your data combined, and all curated and custom dashboards. The curated dashboards give you insights into various aspects of your hotel’s performance. Note: Customization capabilities and the AI Executive Summary are included for Mews Business Intelligence Pro customers only. Upgrade or purchase Pro as an add-on in the Mews Marketplace to gain access. 

 

Click any dashboard to open it and start reviewing your data.

 

Key features of Mews Business Intelligence dashboards:

• Data visualizations: Visual representations of performance metrics, such as bar charts for revenue trends or line graphs for occupancy changes.
• Current data: Data updates every two hours to provide you with the most up-to-date performance metrics.
• Filters: Customize your view by applying filters for specific date ranges, property groups, or room categories.
• Views: Apply a saved set of filters and settings on a dashboard so you don’t have to reapply the same filters every time you open it. You can save to re-use particular filter combinations for how you like to look at a dashboard, for example, Group – Spain – Last 30 days.
• Performance metrics: Track key hotel metrics like ADR, RevPAR, occupancy, and revenue across multiple time periods.
• Scheduled exports: Schedule report exports in PDF, XLSX, and CSV formats for easy sharing with staff.

 

Using Curated dashboards

Mews Business Intelligence includes several pre-built Curated dashboards that you can use to track and analyze key performance metrics. These dashboards present data in charts, graphs, and tables. You can explore these dashboards to monitor hotel performance, identify trends, and make informed decisions.

 

Popular curated dashboards include:

 

• Daily summary: Overview of daily metrics such as check-ins, check-outs, pickup, revenue, occupancy, ADR, and RevPAR.
• Pickup: See how bookings are pacing compared to previous periods.
• Occupancy: Track occupancy rates to spot trends and forecast demand.
• Revenue: Review revenue performance by date and booking source.
• ADR: Analyze average daily rate trends to understand pricing performance across time periods, segments, and space types.
• RevPAR: Measure revenue per available room to evaluate how effectively rooms generate revenue, combining rate and occupancy performance.
• Reservations: Explore reservation activity, including booking volume, cancellations, and booking trends, to understand demand patterns and booking behavior.

 

Using Custom dashboards

In Mews Business Intelligence Pro, you can create custom dashboards for your specific needs. You can learn more in the help article Creating custom dashboards in Mews Business Intelligence.

 

Note: Business Intelligence provides curated dashboards only. For full customization functionalities, upgrade to Business Intelligence Pro. It is included in subscription tiers Enterprise, Portfolio, and Brand. You can purchase Business Intelligence Pro as an add-on in the Mews Marketplace.

 

How to apply filters

Mews Business Intelligence contains a range of customizable filter options. Filters allow you to customize the data on the dashboard according to your specific needs, and vary per dashboard. Filtering helps you focus on the most relevant data, making it easier to analyze specific trends and patterns.

 

For example, you can filter data by:

 

• Date range: Filter data by today, this week, last month, or custom dates.
• Property groups: For multi-property accounts, filter by specific property groups.
• Room categories: Focus on specific room types, for example, suites, standard rooms.
• Booking sources: Filter data by the source of bookings, such as direct bookings or online travel agents, and more.

 

You can learn more in the help article Using filters in Mews Business Intelligence.

 

How to share, export, and schedule reports

Mews BI allows you to share dashboards, export data, and schedule automated report deliveries to keep your team informed.

 

How to share dashboards:

Note: It is currently not possible to share the dashboards. This feature is coming soon.

 

How to export dashboards:

You can export your data in different levels of detail:

• Dashboard: Export the full dashboard.

  • Export to pdf
  • Export as xlsx file.
• Insight: Export the data from an individual widget or insight.
  • Export as formatted .xlsx file
  • Export as formatted .csv, or as raw .csv file.

 

You can learn more in the help article Export a dashboard in Mews BI.

 

1. In Mews Operations, go to the main menu > Business Intelligence > Overview.
2. Navigate to the dashboard you want to export.
3. Click   More actions > Export in the top-right corner of the dashboard.
   
4. Choose the format, for example, PDF, Excel, or CSV.
5. Click Export.
6. This exports the dashboard report to your device.

 

How to schedule reports via email:

Automated email reports ensure that your team receives up-to-date data without manually exporting or logging in to Mews Business Intelligence. 

To schedule report exports via email:

1. In Mews Operations, go to the main menu > Business Intelligence > Overview. 

2. Navigate to the dashboard you want to export.

3. Click  More actions > Schedule export in the top-right corner of the dashboard.

4. Click Create new.

5. Type to enter or select from the following details:

• Starts on: Choose the start date.
• Repeats: Click the dropdown to choose the frequency, for example, daily, weekly.
• Destination: Click the dropdown to select the destination.
• Recipients: Type to enter recipients.
• Subject: Type to enter a subject.
• Message: Type to enter any additional message.
• Attachments: Check the box to add attachments.
• Check the box to use the same attachments for all recipients.

6. Click Create to activate the scheduled report.

 

This schedules the reports you select.