Hotel Partner consists of two integrations in the Mews Marketplace: Hotel Partner Channel Manager and Hotel Partner Yield Management. Hotel Partner Channel Manager receives and integrates reservations into Mews and sends availability updates to the partner, while Hotel Partner Yield Management manages rates and restrictions. You need to set up both integrations for the connection to work. 

 
You can learn more about Hotel Partner here, or contact them at [email protected]. 
 
Some things to know before you set up Hotel Partner for Mews Operations: 

• If you already have a contract with Hotel Partner, click Connect integration for each integration.  

• This channel is a two-way connection, meaning that Mews manages availability while reservations are pushed from Hotel Partner into Mews. 

 

Note: If you're already live with Mews, Mews does not configure the entire channel manager integrations for you. If you have any problems fixing the mapping errors within Mews, contact the Mews support team to help you troubleshoot. 

 

In this article you can learn how to set up the Hotel Partner integrations in Mews Operations:  

• 1. Connect Hotel Partner Yield Management
  • Step 1: Connect the integration

  • Step 2: Send the rate identifiers to Hotel Partner

  • Step 3: Send space category identifiers to Hotel Partner

• 2. Connect Hotel Partner Channel Manager

  • Step 1: Connect the integration

  • Step 2: Update mapped space categories   

    • To remove mapped space categories   

    • To manually map space categories   

  • Step 3: Update mapped rates   

    • To remove mapped rates

    • To unsynchronize rates

    • To manually map rates   

  • Step 4: Connect space categories to rates   

  • Step 5: Mapping products   

    • Step 1: Map the product   

    • Step 2: Connect the product to a mapped rate   

    • If the product is charged once or per person   

  • Step 6: Map travel agencies   

  • Step 7: Send mapping info to Hotel Partner   

  • Step 8: Test the integration   

  • Step 9: Enable the integration   

 

1. Connect Hotel Partner Yield Management 

Step 1: Connect the integration 

1. In Mews Operations, go to the main menu  > Marketplace. 

2. Under Categories, click Revenue management.

3. Search for the Hotel Partner Yield Management integration and click Explore.  

4. Click Connect integration.  

 

Step 2: Send the rate identifiers to Hotel Partner 

1. In Mews Operations, go to the main menu > Settings > Services > select your stay service > Rates. 

2. Click on a rate that you want to connect. 

3. Copy the end of the URL, after the last /, as in the screenshot below. This is the identifier. Note this down for all rates that Hotel Partner requires. 

4. Send the identifiers you noted down from the end of the URL to Hotel Partner at [email protected]. 

 

 

 

Step 3: Send space category identifiers to Hotel Partner 

 

1. In Mews Operations, go to the main menu > Settings >Services > select your stay service > Space categories. 

2. Click on the space category that you want to connect. 

3. Copy the end of the URL, after the last /, as in the screenshot below. This is the identifier. Note it down for all space categories that Hotel Partner requires. 

4. Send the identifiers you noted down from the end of the URL to Hotel Partner via [email protected]. 

 

 

 

 

 

2. Connect Hotel Partner Channel Manager

Step 1: Connect Hotel Partner  

1. In Mews Operations, go to the main menu > Marketplace.  

2. Under Categories, click Distribution.  

3. Locate the Hotel Partner Channel Manager integration and click Explore.  

4. Click Connect integration.   

  

Step 2: Update mapped space categories  

When you connect the Hotel Partner Channel Manager integration, Mews automatically maps all your space categories.  

If you don't want Mews to send a space category to Hotel Partner, you can remove it.  

To remove mapped space categories  

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.  

2. Locate the Hotel Partner Channel Manager integration and click Edit to go to the settings page.  

3. Click Channel manager rates.  

4. Find the rate that the space category is connected to and click on the Space category code.  

5. In the Channel manager categories section, find the space category you want to remove and click the icon.

6. Click Delete.  

Repeat steps 4-6 for every space category that you don't want sent to Hotel Partner. If you need to add more space categories in the future, you can manually map them.

 

To manually map space categories  

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.   

2. Locate the Hotel Partner Channel Manager integration and click Edit to go to the settings page. 

3. Click Channel manager categories.  

4. Click +.  

5. In the Space category code field, enter a number to use as a short name for this space category in Mews. You can check it by navigating to the main menu > Settings > Services > your stay service > Space categories and clicking on the space category. There you can see the field Short Name from where you need to copy the Space category code, as in the screenshot below. 

6. Under Category, select the space category you want to send to Hotel Partner.  

7. Select the Synchronized checkbox to send availability updates to the channel manager. Note: If a space category is unsynchronized, Mews doesn't send any updates.  

8. Click Create.  

Repeat steps 4-8 for every space category that you want to map.  

  

 

Step 3: Update mapped rates  

When you connect the Hotel Partner Channel Manager integration, Mews automatically maps all your public rates.  

• You need to map the rates so reservations coming into Mews are assigned the correct rate. 

• If you would also like to receive reservations for private rates, you need to map these manually. 

• As all your prices and restrictions are managed by the Hotel Partner Yield Management integration, you need to keep all mapped rates unsynchronized. 

 

If you want to completely remove a rate so that no reservations can be created with it, you can do so.
 

To remove mapped rates  

   

• If you want to completely remove a rate so that no reservations can be created with it, delete or unsynchronize the rate in both Mews Operations and the Hotel Partner Channel Manager integration.  

• If you want to send private rates, you can manually map them.  

 

To unsynchronize rates 

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions. 

2. Locate the Hotel Partner Channel Manager integration and click Edit to go to the settings page. 

3. Click Channel manager rates.

4. Find the rate you want to unsynchronize and click on the Rate code. 

5. Uncheck the Synchronized checkbox on the left side of the screen. 

6. Click Save changes. 

  

To manually map rates  

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.  

2. Locate the Hotel Partner Channel Manager integration and click Edit to go to the settings page.  

3. Click Channel manager rates.

4. Click +.  

5. In the Rate code field, enter a unique code for this rate, which Hotel Partner provides. Make sure not to include spaces or special characters. 

6. Under Rate, select the rate you want to send to Hotel Partner.  

7. Find the Synchronized checkbox and decide which updates you want to send to the channel manager.  

   • Synchronized rates send pricing and restriction updates to the Channel Manager. 

   • Unsynchronized rates don’t send pricing or restriction updates to the Channel Manager but can still receive reservations.  

As the Hotel Partner Yield Management integration handles restrictions and price updates, make sure the rate is unsynchronized. 

9. Click Create. 

  

Step 4: Connect space categories to rates  

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.  

2. Locate the Hotel Partner Channel Manager integration and click Edit to go to the settings page.  

3. Click Channel manager rates.  

4. Find the rate you want and click on the Rate code.  

5. Connect the rate to one or more space categories:  

6. Click +, and then click + Channel manager category to connect only specific space categories. For example, if it's a promotional rate.  

7. Click Connect all to connect all mapped space categories to the rate.  

  

Step 5: Mapping Products 

 

Package products to ensure that you add them to your channel manager reservations. 

If you charge the product per night or per person per night, you can package it with a rate. 

Step 1: Map the product 

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.  

2. Locate the Hotel Partner Channel Manager integration and click Edit to go to the settings page. 

3. Click Channel manager products.  

4. Click on + to map a product. 

5. In the Product code section, enter a unique code for the product. Note: You can enter any code. Adding a code in this field makes it possible to package the product with a rate. Make sure not to include spaces or special characters. 

6. Click Save. 

Repeat steps 3-6 for every product that you want to send to Hotel Partner.  

  

Step 2: Connect the product to a mapped rate  

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.  

2. Locate the Hotel Partner Channel Manager integration and click Edit to go to the settings page.  

3. Click Channel manager rates.  

4. Find the rate you want to package a product with and click on the Rate code.  

5. Click +, and then click + Channel manager product.  

6. Under Product, select the product you want.  

7. Click Create.  

Repeat steps 5-7 for every product that you want to be available via Hotel Partner. Repeat these steps with the same rate to package it with multiple products.  

  

If the product is charged once or per person  

You cannot map these products. Instead, you need to create a product rule.

1. In Mews Operations, go to the main menu > Settings > Services.  

2. Select a Bookable service.  

3. From the menu on the left side of the screen, click Product rules.  

4. Click the + button. 

5. Choose the condition that needs to be met for the system to add the product to the reservation. For example, if you want the system to add the product when the reservation is made with a specific rate:  

   • Under Rate condition, select Equals.  

   • Under Rate, select the rate you want the product packaged with.  

   • Under Origin condition, select Equals.  

   • Under Origin, select Channel manager.  

6. Click Create. 

7. Rule actions, click on + Rule action. 

8. Under Product, choose the product that you want the system to add to a reservation. The system selects Add under the Action field by default. Note: Choosing Cancel under the Action drop-down excludes the product from the product rule. 

9. Click Create. 

  

  

Step 6: Map travel agencies  

For each travel agency, you need to create a profile / contract and set up mapping . 

• This enables Mews Operations to automatically detect and handle any new reservations from that agency.  

• With Hotel Partner, Mews recommends that you only map the most specific reservation sources. You can learn more about travel agency mapping here.  

  

Step 7: Send mapping info to Hotel Partner  

1. In Mews Operations, go to the main menu  > Marketplace > My subscriptions.

2. Locate the Hotel Partner Channel Manager integration and click Edit to go to the settings page.  

3. Download the mapping file by clicking on the icon in the top right corner. 
    

 
 

 

4. Send the excel file with the mapping information to the Hotel Partner team at [email protected]. Note: Hotel Partner asks for a “connection token”, which you can find under the Channel manager code in the integration settings page and the excel file. 

Hotel Partner support pulls the Mews Operations mapping information to Hotel Partner and instructs you on how to complete the mapping in Hotel Partner. You can reach out to Hotel Partner to schedule a day for testing. On completion, you can continue to the next step.  

  

Step 8: Test the integration

This test fails:  

• If there are any errors with your mapping setup in Hotel Partner, or  

• If you don't finish this step.  

To resolve any mapping issues in Hotel Partner, contact Hotel Partner support via [email protected].
 

To test the integration:  

1. In Mews Operations, go to the main menu  > Marketplace > My subscriptions.  

2. Locate the Hotel Partner Manager integration and click Edit to go to the settings page.  

3. Under Enabled operations, select Upload availability. 

4. Click Save.  

5. In the channel manager settings, click on Manual actions.  

6. In the Push inventory section,   

   • Under From, select today's date.  

   • Under To, select 1 week from today.  

7. Click Send and refresh the page.  

   • If you have mapping errors, your selections under Enabled operations are no longer selected, and Mews sends a detailed list of the errors to the address you enter in the Notification email field. Fix the errors and repeat steps 2-6.

   • If the inventory update is successful, Mews sends an email to the address you enter in the Notification email field.  

8. When you have no mapping errors, log in to your Hotel Partner account and compare the availability, rates, and restrictions to those in Mews Operations.  

   • If they don't match, make sure you didn't add availability limits, commissions, taxes, or markups in Hotel Partner. If you need help with this step, contact Hotel Partner support via [email protected]. 

  

Step 9: Enable the integration

1. In Mews Operations, go to the main menu > Marketplace > My subscriptions.    

2. Locate the Hotel Partner Channel Manager integration and click Edit to go to the settings page.  

3. Select the Enabled checkbox.  

4. In the Enabled operations section, make sure to select Upload availability and Receive reservations.  

5. Click Save.  

6. From the menu on the left, click Manual actions.

7. In the Push inventory section,  

   • Under From, select today's date.  

   • Under To, select 365 days from today.  

8. Click Send.  

 

You can learn more about products and channel manager here.