Hotels for Trees for Mews Operations

Hotels for Trees is a direct integration that lets your guests support sustainability by planting a tree whenever they choose to skip housekeeping services. Guests staying for 2 to 3 nights can either skip cleaning for their entire stay or opt out each night for up to 3 nights. You can activate this integration directly in Mews Operations, allowing guests to make eco-friendly choices during their stay. 

This is a one-way integration, meaning Mews Operations automatically sends the number of skipped cleanings to Hotels for Trees, which then manages the tree-planting process. 

Note:  

  • Hotels for Trees plants a maximum of 1 tree per night the guest skips. You can see the impact on the Hotels for Trees website. 
  • If you need Hotels for Trees invoices or want to negotiate a slightly different payment agreement, contact Hotels for Trees directly. 

In this article you can learn about:   

 

Connecting the Hotels for Trees integration 

  1. In Mews Operations, go to the main menu  > Marketplace. 
  2. Search for the Hotels for Trees integration and click Explore. 
  3. Click to select the bookable service you want to use.  
  4. Click Connect integration. 

Note: The system sends an email to the Hotels for Trees team to begin communicating with the property about next steps. 
 

Using the Hotels for Trees integration  

Mews automatically enables the integration on connection. Guests can now choose to skip cleaning by adding the Hotels for Trees option during online or in person check ins.
 

For online check-ins 

For guests who are checking in online, the Guest Portal allows them to choose the Hotels for Trees option at the end of their check in process. This is only available for 2-3 nights stays and guests can only skip cleaning for the entire stay. They can click:

  • Skip cleaning: To skip cleaning and plant a tree.
  • No thanks: To finish their online check-in without skipping cleaning. 

 

 Screenshot (47).png  

For in person check-ins 

For in person check-ins: 

  1. In Mews Operations, open the reservation you need to check in. You can either:
    • In the search bar, type in the guest’s name or confirmation number to open their reservation. Click the appropriate reservation.
    • Click Reservation overview > Arrivals to view your remaining arrivals. Click Check in on the reservation due for check in.
    • In the Timeline, click the reservation > Manage.  
  2. Click the Status tab. 
  3. In the Spaces section, click: 
    • Make inspected: To mark a space as inspected. 
    • Skip today's cleaning: To skip cleaning for the day. Note: This option is only visible if the space is dirty.
    • Skip all cleaning: To skip cleanings for the entire stay. Note: This option is visible for 3 night stays only and skips cleaning for a maximum of 3 nights. 

    Status tab displaying Skip cleaning options  

    Note:  

    • You can currently only skip cleaning for a maximum of three days. 
    • The system never includes last day of a guest’s stay in skip cleaning, and always notifies housekeeping to clean a space before new guests arrive. 

     

    Housekeeping app   

    To update a space's status after cleaning or inspection in the housekeeping app: 

    1. In the search bar, type the Space number or Name to directly go to the space. 
    2. Update the status on the new screen. 
    3. Click the Skip cleaning button. 
    4. Click Save. 

    Note: Spaces where guests chose to skip cleaning have a hanger next to the room number. 
     

     
     

    Managing reporting 

    Once enabled, the integration updates the space status bar at the top of the Space status report to include a ‘Skip cleaning’ counter. This indicates how many guests chose to skip cleaning for the selected date. The system displays it alongside the number of arrivals, departures and stay overs.  

    To view the report: 

    1. In Mews Operations, go to the main menu   > Operations > Space status.   image.png  

    Note: You can also view the changes to a space’s status in the Action log. 
     

    Exporting the report  

    You can export this report to Excel. You can view the total number of spaces where cleaning is skipped per day in the Totals tab. The export identifies the difference between rooms skipped for Hotels for Trees and a general skipped cleaning.  
     
    To export the Space status report:   

    1. Click Export. 
    2. Then click Export to Excel to export to an Excel sheet.   

    You can also click Create export schedule to schedule a report export to your inbox.  

    You can learn more about the Hotels for Trees integration FAQs here. 

     

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