POS Configuration Files define and customize the setup of a POS account in Mews, enabling operation of Mews POS and accurate reporting. You complete these files during the onboarding process, and the Mews Onboarding team uses your input to tailor the system to your property’s unique needs. The files include key sections such as Outlets, Revenue Centers, and Comp & Void reasoning, guiding you through each step of the setup.

 

In this article, you can learn about: 

• How to complete the POS configuration files
• General information
• Outlets
• Revenue centers
• Comp reasons
• Void reasons
• Courses 

 

How to complete the POS configuration files

Due to the sensitive nature of the configuration files, you need to answer all questions in the specified sections. For a seamless onboarding process, provide detailed and complete information.

 

General information

General Information entails a basic overview of all the main configuration points on your property. All fields within the section are mandatory. They are the basic information required to set up a property. There is crucial information linked to these fields

 

The End of day field is important for your reporting and determines the end of your day in the POS Reports. For example, if your bar is open until 1 a.m. and every sale between midnight and 1 a.m. needs to belong to the previous day’s revenue, select 01:00. Note: If Mews POS connects to Mews PMS, consider that Mews reports run on a midnight-to-midnight schedule.

 

The next two tabs are Outlets and Revenue centers. 

• Outlets represent operational groups linked to printer and register set ups.  
• Revenue centers represent your units used for reporting.

 

Outlets 

An outlet is the basic sub-unit of an account and represents a distinct location or service area within your hotel, such as a Restaurant, Bar, Room service or Outside area. 

 

It is responsible for issuing invoices, order settings, and printer configuration. A mobile device connects to one designated outlet until manually switched. 

Revenue centers

Mews POS uses revenue centers to organize different revenue sources, such as Restaurants, Bars, Conferencing, Events, Room service, External guests, and Delivery. The primary function of these centers is for reporting.  

 

You can link them to one or several outlets, and similarly, outlets can connect to multiple revenue centers. Outlets form the base of the hierarchy, while Revenue centers are at a secondary level. 

 

Note: You can learn more about revenue centers here.

Comp reasons

 To offer complimentary items, Mews POS allows you to select a specific reason for the comp. You can customize this list in the Reason Name section.

Void reasons

You can use void reasons when you need to cancel an order or delete items from the order, whether due to customer change of mind, staff errors, misunderstandings, or sold-out items. Mews POS sends this information to the kitchen and automatically cancels the items.  

 

Voided items appear as strikethrough text in the open order, and the POS excludes them from the invoice. 

Courses

You can create courses to bring more structure to your orders or send orders per course to the kitchen.

 

Payments

You can add additional payment types which are not the default card, cash or room charge options. For example, gift voucher or cheque.

 

 

This completed the Mews POS configuration files.

 

For more information, contact the Sales or the Mews POS Customer Onboarding team by sending an email to [email protected] or [email protected]. 

 

You can learn more about the general requirements for Mews POS here.