Collecting a payment method lets you collect payment details for a future charge. You use a Collect payment method request when you want to keep a customer's payment details on file for later charges. Front desk employees use this action in Mews Operations, during or before a guest's stay, to validate a card for future charges. You complete this action to secure payment for things like late check-outs, minibar items, damages, or other incidental charges during the stay. You send the request from the customer or company profile, and Mews Operations emails the request to the guest. The request has an expiration date that you set when you create it. If you want the guest to add their card details through the confirmation email or the online check-in email instead, go to How to send an email asking a guest for their credit card details in Mews Operations.

 

In this article, you can learn about:

• How to collect a payment method in Mews Operations

 

How to collect a payment method in Mews Operations

To collect a payment method in Mews Operations:

1. In Mews Operations, go to the main menu > Profiles.

2. Open the customer or company profile you want, or find it with the main search bar.

3. Go to the Payments tab.

4. Click Requests.

5. Click + Payment request.

6. Under Select payment request type, click Collect payment method.

7. Complete the following fields:

   • Link payment to reservation: Click the dropdown to select the reservation that relates to this payment. Note: This field is optional.

   • Select payment methods: Click the dropdown to select the payment methods that apply to this request type.

   • Expiration date: Click to set the deadline for the guest to complete the payment.

   • Email: Enter the guest's email address. Mews Operations sends the request to this address. Note: Mews Operations fills in this field with the guest's email address.

   • Message to customer: Write a short, clear message that explains the purpose of the request. For example, Please confirm your card details to secure your reservation.

   • Internal note: Enter any information your team needs to see. The internal note does not appear to the guest.

8. Click Submit.

The screenshot shows the Collect payment method payment request in Mews Operations with its fields. 

 

After the guest completes the request, Mews Operations stores the payment method in the guest's profile as a reusable token. A token is a saved reference to the card that Mews Operations uses for later charges instead of the card number. 

 

Note: The payment method you collect through a Collect payment method request stays reusable for charges, preauthorizations, and payment method collection.

 

Submitting the request collects a payment method in Mews Operations.