How to configure your taxes to exclude city tax and include VAT with SynXis CRS

Mews Operations

You can ensure that Mews sends and receives your reservation prices correctly via SynXis, by setting up your taxes within both Mews Operations and SynXis CRS. Mews includes VAT for properties operating in tax inclusive countries, but you may choose to exclude city tax from the reservation price. To exclude city tax from your reservation price, you need to set up city tax as a product in Mews Operations and enable the Per Tax Inclusivity (PTI) and System of Records (SOR) functionalities in SynXis. 

The PTI functionality allows you to select some taxes as inclusive and others as exclusive. For more information about this functionality and how to enable it, please contact your SynXis account manager. 

The SOR functionality determines SynXis as the source of taxes, to keep prices consistent and reduce tax issues. You cannot activate this functionality yourself, so if you are not sure or did not enable this functionality, contact your SynXis account manager to set it up for you. 

 

Note:  

  • If you want to exclude the city tax from your price, make sure to enable “Exclude price from offer” in your product settings to ensure accurate VAT calculation. 
  • As per EU law and laws in other tax inclusive countries, you can only exclude city taxes. You need to include VAT in your prices. 

In this article you can learn how to set up your taxes for Mews with SynXis CRS: 

 

The System of Records (SOR) functionality ensures prices remain consistent and reduces the number of tax-related issues you face. You need to activate this before you can exclude city tax from the reservation price. 

As you cannot activate SOR yourself, you need to contact your SynXis account manager who can then enable it for you. 

 

This is an important step as it ensures that Mews does not send city tax back as a part of the night rate. Refer to the information in this article to create a city tax product and create the product rule to add the tax. 

 

Ensure that you set up your city tax correctly in both Mews Operations and SynXis. 

To verify this in Mews Operations: 

  • In your product settings make sure to check or uncheck Exclude price from offer as necessary, and 
  • check your product rules, and 
  • check your channel manager product mapping.  

You can use the following table to check your setup: 

 

How the system adds the product to the reservation 

Integration mapping 

Exclude price from offer option checked 

Price calculation 

Product rule

Yes 

Yes 
  • System adds the price directly in SynXis, 
  • Mews doesn't send this price. 

Product rule 

Yes 

No 

Mews sends the night rate, if a product is included for example, a breakfast package, then the system sends it together as one reservation total price without a price breakdown. 

Product rule 

No 

Yes 
  • System adds the price directly in SynXis,  
  • Mews doesn't send this price. 

Mapping 

Yes 

Yes 

Mews sends the night rate, if a product is included for example, a breakfast package, then the system sends it together as one reservation total price without a price breakdown. 

Mapping 

Yes 

No 

Mews sends the night rate, if a product is included for example, a breakfast package, then the system sends it together as one reservation total price without a price breakdown. 

Channel 

Yes 

Yes 
  • System always includes the product in the total.  
  • If mapped, you can send it as a product in the XML file.  
  • If you do not map the product, then the system sends the product as part of the night price and divides it across the total number of nights.   

Channel 

Yes 

No 
  • System always includes the product in the total.   
  • If mapped, you can send it as a product in the XML file.  
  • If you do not map the product, then the system sends the product as part of the night price and divides it across the total number of nights.   

Guest via booking engine 

Yes 

Yes 

Mews sends the night price and the product price separately. 

Guest via booking engine 

Yes 

No 
  • System always includes the product in the total.   
  • If mapped, you can send it as a product in the XML file.  
  • If you do not map it, then the system sends the product as part of the night price and divides it across the total number of nights. 

Guest via booking engine 

No 

Yes 

Mews sends the night rate, if a product is included for example, a breakfast package, then the system sends it together as one reservation total price without a price breakdown. 

Guest via booking engine 

No 

No 

Mews sends the night rate, if a product is included for example, a breakfast package, then the system sends it together as one reservation total price without a price breakdown. 

Employee 

Yes 

Yes 
  • System always includes the product in the total.  
  • If mapped, you can send it as a product in the XML file.  
  • If you do not map the product, then the system sends the product as part of the night price and divides it across the total number of nights. 

Employee 

Yes 

No 
  • System always includes the product in the total.  
  • If mapped, you can send it as a product in the XML file.  
  • If you do not map the product, then the system sends the product as part of the night price and divides it across the total number of nights.

Employee 

No 

Yes 

Mews sends the night rate, if a product is included for example, a breakfast package, then the system sends it together as one reservation total price without a price breakdown. 

Employee 

No 

No 

Mews sends the night rate, if a product is included for example, a breakfast package, then the system sends it together as one reservation total price without a price breakdown. 

 

You can learn more about setting up city tax here and more about the SynXis direct integration here. 

 

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