How to create a payment policy in Mews Multi-Property

Payment policies determine how the system handles payments for reservations. These policies determine when and how a guest pays for their reservation. You can customize your payment policies according to date, time, and amount to best suit your property’s needs. This allows you to create specific policies for any situation which you can then attach to various services, rates, or rate groups. 

Once you set up a payment policy, you can centrally manage it in Mews Multi-Property to ensure standardized policies across all properties and rate groups.  

 

To create a payment policy: 

In Mews Multi-Property, go to the main menu  > Policies > Payment. 

 Click .  

Complete all other relevant fields as explained in the table below. 

Click Create. 

Field 

Description 

Name 

Enter the name of the payment policy. 

Payment policy key 

Enter a unique code to track the policy across other properties. 

Percentage 

Enter the percentage of the total booking value you want to charge or preauthorize, for example, enter 100% for full payments.  

Timing 

Determine when you want the system to process the payment. You first need to select the event that initiates the payment, then you can adjust the timing.  

In the drop-down, click to select the event that initiates the payment: 

Confirmation: Process payment once you or your guest confirm the reservation. 

End: Process payment on date of departure at the official check out time. 

End date: Process payment on date of departure at midnight.  

Start: Process payment on date of arrival at the official check in time. 

Start date: Process payment on date of arrival at midnight. 

Enter the time adjustment in days, hours, or minutes to modify the event time you chose in step 1.  

Click to select when the adjustment should apply: 

Before: To apply the time adjustment before the event. 

After: To apply the time adjustment after the event. 

Method 

Click to select how the system applies the payment policy: 

To automatically charge the credit card on file, click Charge payment card. 

To preauthorize the card on file, click Create preauthorization. For example, for corporate rate groups, to avoid charging cards if you have invoiceable company contracts. 

Mode 

Click to select how the system processes the payment policy: 

To automatically process the payment or preauthorization, click Automatic. 

To allow employees to manually process the payment or preauthorization, click Manual.  

 

This creates a payment policy.  

 

 

You can learn more about how to modify or delete a payment policy in the help article How to modify or delete a cancellation policy in Mews Multi-Property.