How to create a payment policy in Mews Multi-Property

Mews Multi-Property

Payment policies determine how the system handles payments for reservations. These policies determine when and how a guest pays for their reservation. You can customize your payment policies according to date, time, and amount to best suit your property’s needs. This allows you to create specific policies for any situation which you can then attach to various services, rates, or rate groups. 

 

Once you set up a payment policy, you can centrally manage it in Mews Multi-Property to ensure standardized policies across all properties and rate groups. You can learn more about how to modify or delete a payment policy in Mews Multi-Property here.   

 

You can learn more about payment policies in Mews Operations here.  

 

To create a payment policy: 

  1. In Mews Multi-Property, go to the main menu  > Policies > Payment. 

  1.  Click .  

Create payment policy highlight

  1. Complete all other relevant fields as explained below. Those marked with * are mandatory: 

new payment policy  

  • Name: Enter the name of the payment policy.
  • Payment policy key*: Enter a unique code to track the policy across other properties.
  • Amount*: Click to select from the dropdown to select Fixed amount or Percentage. Type to enter the fixed amount or percentage of the total booking value you want to charge or preauthorize, for example, enter 100% for full payments.
  • Timing*: Click to select from the dropdown when you want the system to process the payment. You first need to select the event that initiates the payment, then you can define the timing.  

    1. In the dropdown, click to select the event that initiates the payment: 

      • Confirmation: Process payment once you or your guest confirm the reservation.
      • End: Process payment on date of departure at the official check out time.
      • End date: Process payment on date of departure at midnight. 
      • Start: Process payment on date of arrival at the official check in time.
      • Start date: Process payment on date of arrival at midnight. 
    1. Enter the time adjustment in days, hours, or minutes to modify the event time you chose in step 1. 
    2. Click to select when the adjustment should apply: 
  • Before: To apply the time adjustment before the event.
  • After: To apply the time adjustment after the event.
  • Method*: Click to select how the system applies the payment policy: 
    • To automatically charge the credit card on file, click Charge payment card.
    • To preauthorize the card on file, click Create preauthorization. For example, for corporate rate groups, to avoid charging cards if you have invoiceable company contracts. 

  • Mode*: Click to select how the system processes the payment policy: 

    • To automatically process the payment or preauthorization, click Automatic.
    • To allow employees to manually process the payment or preauthorization, click Manual. 

  1. Click Create.  

 

This creates a payment policy.  

 

 

You can learn more about how to modify or delete a payment policy in Mews Multi-Property here.

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