A payment policy in Mews Multi-Property sets when and how guests pay for reservations across your properties. You can base a policy on date, time, and percentage of the booking value, then attach it to services, rates, or rate groups. You create a payment policy before you attach it. You need access to Policies in Mews Multi-Property.

 

Payment policies in Mews Multi-Property determine how the system handles payments for reservations. These policies determine when and how a guest pays for their reservation. You can customize your payment policies according to date, time, and amount to best suit your property’s needs. This allows you to create specific policies for any situation, which you can then attach to various services, rates, or rate groups. You create a payment policy before you attach it to a service, rate, or rate group. You create payment policies in Mews Multi-Property under Policies > Payment.

 

Once you set up a payment policy, you can centrally manage it in Mews Multi-Property to ensure standardized policies across all properties and rate groups.

 

In this article, you can learn about:

• How to create a payment policy in Mews Multi-Property

  • Create a payment policy in Mews Multi-Property

  • Payment policy fields in Mews Multi-Property

 

How to create a payment policy in Mews Multi-Property

Create a payment policy in Mews Multi-Property

To create a payment policy in Mews Multi-Property,:

1. In Mews Multi-Property, click the main menu icon  , then go to Policies > Payment.

2. Click the Create policy icon.  

3. Complete all other relevant fields. The Payment policy fields in Mews Multi-Property section explain each field:

Field	Description
Name	Enter the name of the payment policy.
Payment policy key	Enter a unique code to track the policy across properties.
Percentage	Enter the percentage of the total booking value to charge or preauthorize. For example, enter 100% to charge the full amount.
Timing	Choose when the system processes the payment. First choose the event that starts the timing, then adjust the time. Confirmation: processes the payment when you or your guest confirm the reservation. Start: processes the payment at the official check-in time on the arrival date. Start date: processes the payment at midnight on the arrival date. End: processes the payment at the official check-out time on the departure date. End date: processes the payment at midnight on the departure date. Then enter a time adjustment in days, hours, or minutes, and choose Before to apply it before the event or After to apply it after the event.
Method	Choose how the policy takes payment. Charge payment card: charges the card on file automatically. Create preauthorization: places a temporary hold on the card on file without charging it. For example, use this for corporate rate groups with invoiceable company contracts to avoid charging cards.
Mode	Choose how the system processes the policy. Automatic: processes the payment or preauthorization automatically. Manual: lets employees process the payment or preauthorization manually.

4. Click Create.

 

Mews Multi-Property creates the payment policy.

 

Payment policy fields in Mews Multi-Property

The payment policy in Mews Multi-Property has these fields.

 

Field	Description
Name	Enter the name of the payment policy.
Payment policy key	Enter a unique code to track the policy across other properties.
Percentage	Enter the percentage of the total booking value you want to charge or preauthorize, for example, enter 100% for full payments.
Timing	Determine when you want the system to process the payment. You first need to select the event that initiates the payment, then you can adjust the timing. In the drop-down, click to select the event that initiates the payment: Confirmation: Process payment once you or your guest confirm the reservation. End: Process payment on date of departure at the official check out time. End date: Process payment on date of departure at midnight. Start: Process payment on date of arrival at the official check in time. Start date: Process payment on date of arrival at midnight. Enter the time adjustment in days, hours, or minutes to modify the event time you selected. Click to select when the adjustment should apply: Before: To apply the time adjustment before the event. After: To apply the time adjustment after the event.
Method	Click to select how the system applies the payment policy: To automatically charge the credit card on file, click Charge payment card. To preauthorize the card on file, click Create preauthorization. For example, for corporate rate groups, to avoid charging cards if you have invoiceable company contracts.
Mode	Click to select how the system processes the payment policy: To automatically process the payment or preauthorization, click Automatic. To allow employees to manually process the payment or preauthorization, click Manual.