You create services in Mews Multi‑Property to define portfolio-wide offerings like accommodation, or parking. When you create a service, you set up the default details and configurations that apply to all properties where the service is assigned. You do this from the Services tab in Mews Multi‑Property. This helps you manage services consistently across properties and save time by applying a single template. 

 

To create a central service from a local service, you can learn more in the help article How to create central service from a local service in Mews Multi-Property.

 

In this article, you can learn about: 

• How to create a service in Mews Multi‑Property 
  • Step 1: Add service details
  • Step 2: Setting configuration settings

 

How to create a service in Mews Multi‑Property 

1. In Mews Multi‑Property, go to the main menu  > Services. 
2. Click Create service. 

Select the step to Start from Scratch.

 

 

 

Complete the Details and Configuration steps. 

Step 1: Add service details 

Details define a service’s identity, visibility, and appearance. The system saves these values as portfolio-wide defaults and applied to every property where the service is assigned. 

This step has three sections: 

• Identity: Set the identity information about the service. You can set multiple languages for guest-facing fields to accommodate your guests. Fields marked with * are mandatory.  
  • Multilingual details: Select languages from the drop down. 
  • Name*: Enter a unique name for the service.  
  • Short name: The system generates a short name. Type to edit or refine it. 
  • Description: Type to enter a description of the service. 

You can translate these fields. The system preselects the default language of each property. You can add more languages if you require. 

Note: The system copies the values you enter in the default language to other languages on saving but does not overwrite them during edits. 

 

• Visibility: Use this section to control how your service is positioned for staff in lists and dashboards, and to set an external ID for integrations or reporting. 
  • Ordering: Click to set the order.  
  • Service key: The system pre-fills the service key from the name and replaces the former “External ID.” It must be unique across the portfolio. Type to edit.
• Image: Click or drag to add an image to represent the service on guest-facing interfaces like the Mews Booking Portal or select Choose file to upload one. 

 

Step 2: Setting configuration settings 

Configuration settings define how the service behaves. The system saves these as the portfolio-wide default template and automatically apply when you assign the service to a property. Fields marked with * are mandatory.  

Set the following:  

• Bookable period*: Choose from Day, Night, Month, Hour, or None from the dropdown. This field is mandatory, and you cannot change it after creation. The remaining fields depend on the bookable period you select. 

 

If the bookable period is Day, Night, or Month 

• Booking & Assignment settings: Configure how reservations are accepted, assigned, and managed. Note: Set standard check-in and check-out times if they’re consistent across properties. You can later adjust them per property. 
  • Reservation assignment strategy*: Select from the dropdown how the system assigns reservations, for example, Top down.  
  • Availability calculation strategy*: Select from the dropdown how the system calculates availability strategy.  
  • Arrival and departure times: Type to enter or select arrival and departure times.  
  • Occupancy start and end times: Type to enter or select occupancy start and end times. 
  • Reservation options: Select reservation options from the drop down.  
  • Housekeeping interval: Type to enter a housekeeping interval in days.  
  • Housekeeping automations: Select housekeeping automations from the drop down.  

 

• Pricing & Revenue settings: Configure how your service handle taxes, billing, payment, or compliance features necessary for accurate revenue management. 
  • City tax mode*: Select city tax mode from the dropdown. Note: This field is not required for the bookable period Month. 
  • Billing & payments options: Select billing and payment options from the drop down.  
• Guest Experience & Communication: Configure the guest journey, from check-in to check-out. Manage guest-facing automation, notifications, and communications impacting the overall experience. 
  • Check-in type*: Select check-in type from the drop down.  
  • Online check-out email timing: Type to enter or select online checkout email timing.  
  • Communication & self-service automations: Select from the drop down.  

If the bookable period is Hour 

• Booking & Assignment settings: Configure how reservations are accepted, assigned, and managed. 
  • Reservation assignment strategy*: Select from the dropdown. 
  • Availability calculation strategy*: Select from the dropdown. 
  • Reservation options: Select reservation options from the drop down. 
  • Housekeeping interval: Type to enter a housekeeping interval in days.  
  • Housekeeping automations: Select housekeeping automations from the drop down. 
• Pricing & Revenue settings: Configure how your service handle taxes, billing, payment, or compliance features necessary for accurate revenue management. 
  • Billing & payments options: Select billing and payment options from the drop down. 
• Guest Experience & Communication settings: Configure the guest journey, from check-in to check-out. Manage guest-facing automation, notifications, and communications impacting the overall experience. 
  • Check-in type*: Select from the drop down.  
  • Online check-out email timing: Type to enter or select. 
  • Communication & self-service automations: Select from the drop down. 

If the bookable period is None 

This is used for additional services: 

• Booking & Assignment settings: Configure how reservations are accepted, assigned, and managed. 
  • Additional service reservation options: Select reservation options from the drop down. 
• Pricing & Revenue settings: Configure how your service handle taxes, billing, payment, or compliance features necessary for accurate revenue management. 
  • Additional service billing and payments options: Select billing and payment options from the drop down. 
• Guest Experience & Communication settings: Configure the guest journey, from check-in to check-out. Manage guest-facing automation, notifications, and communications impacting the overall experience. 
  • Promotions: Select from the drop down.  

 

4. Click Save to finish. 

You see a confirmation message, and your new service appears at the top of the list.