How to manage city tax exemptions in Italy in Mews Operations

In Italy, your property must verify whether guests qualify for a city tax exemption and keep supporting documentation on file. You can manage this process directly from Mews Operations: add exemptions per guest, upload documentation, and approve or reject each exemption. A central view of outstanding approvals across your property means city tax is always accurate before a bill closes.

Approved exemptions remove a guest from the city tax calculation immediately. Bills with pending exemptions cannot be issued until all exemptions are resolved.

In this article, you can learn about:

• Prerequisites
• Managing exemptions on a reservation
• Reviewing property-wide exemptions
• How exemption status affects city tax and bill closing

Prerequisites

The following conditions must be in place before you can use city tax exemptions in Mews Operations:

• Your property must be configured with the Italian legal environment in Mews, i.e., the country-specific tax settings that apply Italian compliance rules to your account.
• City tax with exemption types must be configured and assigned to the Stay service.

Managing exemptions on a reservation

The City Tax Exemptions tab appears on reservations when the prerequisites above are in place. You can add an exemption for a guest, upload supporting documentation, and approve or reject the exemption. To cancel any unsaved changes at any point, click Discard. All changes revert.

Adding an exemption

1. Open the reservation in Mews Operations.
2. Click the City Tax Exemptions tab.
3. Click Add city tax exemption for the relevant guest. Mews sets the exemption status to Pending, which is read-only at this stage.
4. Click the Tax exemption reason dropdown to select the reason. The reason is required; if you click Save without selecting one, a Required validation error appears.
5. Click Save.

Uploading supporting documentation

1. Open the reservation in Mews Operations.
2. Click the City Tax Exemptions tab.
3. Click the saved exemption to open it.
4. Click Upload and select the required document.
5. Click Save. After saving, Change document and Download document options appear on the exemption.

Approving or rejecting an exemption

1. Open the saved exemption.
2. Change the status to Approved or Rejected.
3. Click Save. The city tax recalculates immediately and the bill totals update.

 

Reviewing property-wide exemptions

You can view all reservations with city tax exemptions from a central, read-only list. In Mews Operations, go to the main menu > Operations > City Tax Exemptions.

The list opens with the Status filter set to Pending by default. To filter the list:

• Click the Status filter dropdown to view Approved, Pending, or Rejected exemptions.
• Enter an arrival date range to narrow results to a specific period.
• Click Reset to restore the default filters.

To act on an exemption, click the reservation link in the list. Mews opens the City Tax Exemptions tab on that reservation where you can update the exemption status.

 

How exemption status affects city tax and bill closing

Exemption status directly affects the city tax amount charged and whether a bill can be issued.

Exemption status	Effect on city tax
Pending	No change. City tax is charged as normal.
Rejected	No change. City tax is charged as normal.
Approved	The guest is excluded from city tax. The amount recalculates immediately and the bill totals update.

Closing a bill with pending exemptions

If any reservation on a bill has at least one Pending exemption, you cannot issue the invoice. The following message appears:

"The bill cannot be closed because there are pending city tax exemptions for the associated reservations."

To close the bill:

1. Go to the City Tax Exemptions tab on each affected reservation.
2. Set all pending exemptions to Approved or Rejected.
3. Return to the bill and retry issuing the invoice.

 

Once all exemptions are resolved and the bill is closed, Mews calculates city tax accurately for each guest and your records include the supporting documentation required by Italian municipalities.