How to remove a single item from an open bill

AccountingMews Operations

Hotel staff or administrative personnel responsible for managing guest transactions and billing can remove a single item from an open bill in the customer or company profile in Mews Operations. Staff can correct mistakes or update the bill if a guest no longer requires a service during the guest's stay or at any stage before bill finalization to ensure billing details are correct and to maintain transparent and accurate financial records.

 

See the table below for a detailed explanation of the product types you can and cannot remove from an open bill:

 

Product typeRemove
Cancellation FeeYes
Night RebateNo
Product Order RebateNo
Additional Expense RebateNo
DepositNo
Exchange Rate DifferenceNo
Custom ItemYes
Service ChargeYes
City TaxYes
City Tax DiscountYes
Space OrderNo
Product Order

Yes. Note:

  • You can remove only the product order items posted in Mews Operations. You cannot remove product order items from Mews POS or any other POS. You must make any adjustments at the source. To do so, you can cancel them via the Mews POS Dashboard.
SurchargeNo
  1. Locate the customer or company profile with the open bill from which you want to remove an item. To do so, in Mews Operations: 
    • type the name of the customer or company in the Mews search bar. 
  1. Click on the Billing tab, and click on the bill you want to remove an item from.
  2. Locate the item you want to remove and click the image.png icon next to your bill item.
  3. Select Remove item.

  1. Mews displays the Remove item form.
  2. Under Reason for removal, enter why you are removing the item. Note:
    • This field is mandatory. You must enter a reason for removing.
    • Mews captures your input for internal reporting. 
  1. Click Remove.

 

  • When you remove an item from the bill, Mews,
    • records it in the bill and order item action logs for future reference.
    • displays the corrected items on the customer Dashboard with links to the correction and corrected bill.
  • If the bill is empty after removing your item, Mews displays a confirmation message for you to delete the empty bill.
    • To delete the empty bill, click Delete.
    • To keep the bill open, click Close.
  • If the item is not past the consumption date:
    • Mews removes the item from the bill and does not create a rebate.
  • If the item is past the consumption date:
    • Check if the consumption date and the Editable History Window (EHW) period have passed.
      • If yes, Mews rebates the item.
      • If not, Mews removes the item from the bill and does not create a rebate.

 
 

You can learn more about editing a single item in an open bill here.

Was this article helpful?
00



Feedback