How to edit a single item in an open bill

AccountingMews Operations

Hotel staff or administrative personnel responsible for managing guest transactions and billing can edit a single item in an open bill in the customer or company profile in Mews Operations. Staff can ensure that the bill reflects the correct charges and quantities to align with the services or products delivered to the guest during the guest's stay or at any stage before bill finalization to ensure billing details are correct and to maintain transparent and accurate financial records.

 

See the table below for a detailed explanation of the product types you can and cannot edit in an open bill:

 

Product typeEdit quantityEdit price
Night RebateNoNo 
Product Order RebateNoNo
Additional Expense RebateNoNo
DepositNoNo
Exchange Rate DifferenceNoNo
Custom ItemNoNo
Service ChargeNo

Yes. Note:

  • The price cannot be zero.
  • You cannot update the price if it is a relative price.
  • You cannot update the price without enabling the price override setting.
City TaxNoNo
City Tax DiscountNo No 
Space OrderNo No 
Product Order

Yes. Note:

  • The quantity cannot be zero.
  • You can edit only the product order items posted in Mews Operations. You cannot edit product order items from Mews POS or any other POS. You must make any adjustments at the source. To do so, you can cancel them via the Mews POS Dashboard.

Yes. Note:

  • The price cannot be zero.
  • You cannot update the price if it is a relative price.
  • You cannot update the price without enabling the price override setting.
SurchargeNo No 

 

Note: You cannot edit the price of nights from the Billing screen. To do so, access the Reservations management screen.

 
 To edit a single item in an open bill: 

  1. Locate the customer or company profile with the open bill from which you want to edit an item. To do so, in Mews Operations: 
    • type the name of the customer or company in the Mews search bar. 
  1. Click on the Billing tab, and click on the bill you want to edit an item from.
  2. Locate the item you want to edit and click the image.png icon next to your bill item.
  3. Select Edit item.

  1. Mews displays the Edit item form.

 

  1. Under Reason for editing, enter why you are editing the item. Note: 
    • This field is mandatory. You must enter a reason for editing.
    • Mews captures your input for internal reporting. 
  1. Under Quantity, edit the number of items or use the + and - buttons to increase or decrease the number of items. Note: If you cannot edit the quantity, Mews disables the field and displays a tooltip message.
  2. Under Price per unit, edit the price of the item. Note: 
    • You cannot enter a price of zero.
    • If you cannot edit the product price, Mews disables the field and displays a tooltip message. 
  1. Click Update.

 

Note: 

  • When you edit an item on the bill, Mews,
    • records it in the bill and order item action logs for future reference.
    • displays the corrected items on the customer Dashboard with links to the correction and corrected bill. 

 
 You can learn more about removing a single item from an open bill here.

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