How to request a payment preauthorization in Mews Operations

A payment preauthorization lets you authorize a card payment in advance without an immediate charge. You use this when you want to take payment for a specific amount at a later date. Front desk employees use this action in Mews Operations, during or before a guest’s stay, to validate a card or hold funds for future charges. You complete this action to secure payment in advance, and to reduce the risk of missed payments or incorrect card details.

 

To request a payment pre-authorization in Mews Operations:

1. In Mews Operations, go to the Main menu   > Profiles or use the main search bar to find the customer or company profile you want.

2. Go to the Payments tab.
3. Click Requests.
4. Click + Payment request.
5. Under Select payment request type click Preauthorize payment.

2. Complete the following fields:

• Link payment to reservation: Click the dropdown to select the reservation that relates to this payment.
• Amount: Enter the amount of the payment.
• Currency: Enter the currency of the payment.
• Expiration date: Click to set the deadline for the guest to complete the payment.
• Email: Enter the guest’s email address. Mews sends the request to this address. Note: The system pre-populates this field with the guest email.
• Message to customer: Write a short, clear message that explains the purpose of the request. For example, Please confirm your card details to secure your reservation.
• Internal note: Enter any information your team needs to see. This does not appear to the guest.

7. Click Submit.

 

 

 

After the guest completes the request, the system preauthorizes the payment.

 

This completes a payment preauthorization in Mews Operations