A payment preauthorization lets you authorize a card payment in advance without an immediate charge. You use a Preauthorize payment request when you want to take payment for a specific amount at a later date. Front desk employees use this action in Mews Operations, during or before a guest's stay, to validate a card or hold funds for future charges. You complete this action to secure payment in advance, and to reduce the risk of missed payments or incorrect card details. You send the request from the customer or company profile, and Mews Operations emails the request to the guest, who completes the request; Mews Operations then preauthorizes the payment. The request has an expiration date that you set when you create it. If you want to preauthorize a saved card or a physical card yourself, without sending a request to the guest, go to Preauthorize a card payment in Mews Operations.

 

In this article, you can learn about:

• How to request a payment preauthorization in Mews Operations

 

How to request a payment preauthorization in Mews Operations

To request a payment preauthorization in Mews Operations:

1. In Mews Operations, go to the main menu > Profiles.

2. Open the customer or company profile you want, or find it with the main search bar.

3. Go to the Payments tab.

4. Click Requests.

5. Click + Payment request.

6. Under Select payment request type, click Preauthorize payment.

7. Complete the following fields:

   • Link payment to reservation: Click the dropdown to select the reservation that relates to this payment.

   • Amount: Enter the amount of the payment.

   • Currency: Enter the currency of the payment.

   • Expiration date: Click to set the deadline for the guest to complete the payment.

   • Email: Enter the guest's email address. Mews Operations sends the request to this address. Note: Mews Operations fills in this field with the guest's email address.

   • Message to customer: Write a short, clear message that explains the purpose of the request. For example, Please confirm your card details to secure your reservation.

   • Internal note: Enter any information your team needs to see. The internal note does not appear to the guest.

8. Click Submit.

The screenshot shows the Preauthorize payment payment request in Mews Operations with its fields.

 

After the guest completes the request, Mews Operations preauthorizes the payment.

 

Submitting the request completes a payment preauthorization in Mews Operations.

 

You can learn more about charging, updating and expiring preauthorizations in Preauthorization in Mews Operations FAQs.