How to collect a payment method in Mews Operations

Collecting a payment method lets you collect payment details for a future charge. You use this when you want to keep a customer's payment details on file for later charges. Front desk employees use this action in Mews Operations, during or before a guest’s stay, to validate a card for future charges. You complete this action to secure payment for things like late check outs, minibar items, damages, or other incidental charges that may occur during the stay.

 

To collect a payment method in Mews Operations:

1. In Mews Operations, go to the Main menu   > Profiles or use the main search bar to find the customer or company profile you want.

2. Go to the Payments tab.
3. Click Requests.
4. Click + Payment request.
5. Under Select payment request type click Collect payment method.

6. Complete the following fields:

• Link payment to reservation: Click the dropdown to select the reservation that relates to this payment. Note: This is optional.
• Select payment methods: Click the dropdown to select the payment methods that apply to this request type
• Expiration date: Click to set the deadline for the guest to complete the payment.
• Email: Enter the guest’s email address. Mews sends the request to this address. Note: The system pre-populates this field with the guest email.
• Message to customer: Write a short, clear message that explains the purpose of the request. For example, Please confirm your card details to secure your reservation.
• Internal note: Enter any information your team needs to see. This does not appear to the guest.

7. Click Submit.

 

 

After the guest completes the request, Mews stores the payment method in their profile as a reusable token.

 

Note: The payment method you collect through this process stays reusable for charges, pre-authorizations, and payment method collection.

 

This collects a payment method in Mews Operations.