Billing automation in Mews Operations uses the Default billing automation bill and Unpaid items / Deposits bill to collect order items and route them according to configured billing automation rules. If this bill is missing from the Billing screen, billing automation cannot process order items. This situation occurs when all bills on the Billing screen are manually created, often after operational edits before adopting billing automation. As a property employee who manages reservations and billing, you can restore the Default billing automation bill in Mews Operations so billing automation processes order items again.

 

In this article you can learn about:

• Step 1: Add a temporary product to the reservation
• Step 2: Confirm the system adds the Default billing automation
• Step 3: Move order items to the Default billing automation bill
• Step 4: Remove the temporary product

 

To restore the default billing automation bill to unblock billing automation

Step 1: Add a temporary product to the reservation

1. Enter a customer's name in the Mews Dashboard search bar and click on a reservation.
2. Click the Items tab.
3. Under Add product complete the following fields:
   1. Product: Click to select a product from the drop-down. Note: You can select any product that has a price that is not zero.
   2. Count: Enter 1
4. Click Add product

 

 

Step 2: Confirm the system adds the Default billing automation

1. Click the Billing tab.
2. Confirm the default billing automation bill displays alongside the bills you manually enter.

 

 

Step 3: Move order items to the Default billing automation bill

1. Click on a manual bill to expand it.
2. Identify any order items on the manual bills that you want your billing automation to process.
3. Click the checkbox next to each item to select it.
4. Click Move.
5. Click the default billing automation bill to move the items to it.

 

Step 4: Remove the temporary product

The temporary product you create in step 1 should not remain on the reservation. To remove it:

1. Click the default billing automation bill to expand it.
2. Locate the product you add in step 1 and click
3. Click > Remove item. This displays the Remove item side window.
4. Under Reason for removal, enter a reason for removing the product, for example, “Billing automation fix”.
5. Click Remove.

 

 

This restores the default billing automation bill to unblock billing automation in Mews Operations.