Note: This feature is currently available only to users in the United States.

 

When a guest's payment needs to be distributed across multiple bills, you can split a single payment into two or more portions and move each portion to the appropriate bill. By default, Mews divides the original payment 50/50 if the payment is less than the value of the bill. If the payment amount exceeds the outstanding balance of the bill, Mews automatically sets the first portion to match the outstanding amount on the bill. Front desk agents and billing staff use the split payment option directly on the billing screen in Mews Operations. This is most useful when balancing bills before closing them, such as during group checkouts or when you need to apply a payment across several portfolios. You can also route the split payment directly to a bill owned or associated with the current profile.

 

You may need to split a payment in situations such as:

• A guest makes a single payment that covers charges on more than one bill
• A payment needs to be distributed across multiple event or group bills
• A billing correction requires moving part of a payment to a different bill

 

How to split a payment in Mews Operations

To do so: 

1. In Mews Operations, use the main search bar to find the guest or company profile you want to split the payment for.
2. Click the Billing tab and find the payment you want to split.
3. Click > Split payment.
   
4. In the side window, click to select Amount or Percentage to split the payment accordingly. Then, fill in the following details:

• Split 1
  • Amount or Percentage: Enter the amount or percentage you want to include in the first split.
  • Route to: Click to select the bill you want to route the first payment split to.
• Split 2
  • Amount or Percentage: Enter the amount or percentage you want to include in the second split.
  • Route to: Click to select the bill you want to route the second payment split to.

5. Click Split into 2 payments. Note: Optionally, you can click + Add split to split the payment further.

 

Note: The two resulting portions must add up to the full original payment amount. You cannot split a payment into portions that together exceed or fall short of the original total.

 

This splits a payment in Mews Operations. Once you split a payment, each portion appears as an independent line item on the billing screen. From there, you can click Payment details for further details or Edit split to modify the split.