How to view Multicurrency revenue in the Payment Report in Mews Operations

Multicurrency by Mews Payments enables transparent currency conversion for eligible card payments processed through Mews Payments across your property: online, at the front desk, and in your outlets.

 

Multicurrency applies to payments received via Booking Engine, Payment Requests, Mews Terminals in Mews Operations, Mews POS for in-person payments, and Mews Kiosk.

 

Mews enables Multicurrency by default for eligible properties. With Multicurrency, guests can pay for these rooms or services using their preferred currency with transparent fees. In addition, your property claims a portion of the transaction fee as revenue which creates an additional revenue stream.

 

You can view Multicurrency revenue in the Payment Report, and view information such as property revenue from the markup fee and transaction amounts. This includes Multicurrency transactions received via Mews POS, which appear in the Payment Report in the same way as transactions taken in Mews Operations.

 

When you access the report, you can use it to analyze your Multicurrency payment performance. This is useful for gaining insight into your financial operations and understanding the revenue you generate from guest markups.

 

To view Multicurrency revenue in the Payment Report:

 

1. Access the report by completing one of the following in Mews Operations:

• On the Dashboard, in the Finance section, click  or
• Go to the main menu   > Finance > Payment report.

2. Click the filters icon to set the following filters to refine the report according to your needs:

• Mode:
  • Canceled: Select to include only payments canceled during the selected time period.
  • Created: Select to include only payments created during the selected time period. 
  • Settled: Select to include only payments settled during the selected time period.
• Start: Select a start date to restrict results to a specific time period. 
• End: Select an end date to restrict results to a specific time period. Note: You can click on the time to adapt to any desired time, even outside the 15-minute intervals.   
• Status: Select the status of payments you want to include in the report, for example, failed or pending payments.
• Type: Select the charge types you want to include, for example, payment or refund. Note: A "chargeback reversal" is the money sent back to your account after the bank rules a dispute in your favor. 
• Filter: Select the payment types you want to include, for example, cash payments or external payments.
• Options: 
  • 3D Secure: Select to include only payments that need customer verification.
  • Non-3D Secure: Select to include only payments that didn't need customer verification.
• Credit cards: Select credit card types, for example, Visa or Mastercard to include only payments made with those card types. 
• Format: Select a payment card format, for example, physical or virtual to include only payments with cards of that format.
• Employee: Select an employee to include only payments processed by that employee.
• Integration: Select a payment gateway integration to include only payments made through that gateway integration. 
• Currency: Select a currency to include only payments created in that currency.
• Charge currency: Select a currency to include only payments charged in that currency.

3. Click Export >  Export to Excel. This downloads the report as a .xlxs spreadsheet file.
4. Open the spreadsheet file in spreadsheet software such as Microsoft Excel.
5. Review the following fields:

• Commission: Displays all commission for the transaction including the Multicurrency markup fee amount.
• Multicurrency fee: The percentage markup Mews applies to the transaction when a guest chooses to pay in their home currency.
• Multicurrency revenue: The portion of the Multicurrency markup that your property earns from the transaction.

 

Note: Multicurrency revenue reporting is centralized in Mews Operations. There is no separate Multicurrency revenue report for Mews POS.

 

This views the Multicurrency revenue in the Payment Report.