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- Multicurrency is compatible with Mews Terminal S1 and S2 for payments taken in Mews Operations, Mews POS (in-person payments) and Mews Kiosk.
- Multicurrency is not compatible with POS Digital Ordering payments.
- Multicurrency is not compatible with Mews Terminals in North America at this time.
Multicurrency by Mews Payments enables transparent currency conversion for eligible guest card payments processed through Mews Payments across your property: online, at the front desk, and in your outlets. Multicurrency applies to payments taken via:
- Booking Engine,
- Payment Requests,
- Mews Terminals in Mews Operations,
- Mews POS, for in-person payments, and
- Mews Kiosk.
Mews enables Multicurrency by default for eligible properties. With Multicurrency, guests can view the cost of the room or service in their preferred currency. They can then pay for these rooms or services using their currency with transparent fees. In addition, your property claims a portion of the transaction fee as revenue, creating an additional revenue stream.
In this article, you can find answers to the following frequently asked questions:
- Transactions, Refunds, and Reporting
- What exchange rate does Multicurrency use?
- How often does Multicurrency update the exchange rate?
- Can my guest still receive an additional charge from their bank for a cross-border payment?
- How do refunds work with Multicurrency?
- How does Multicurrency display on the billing screen?
- How is Multicurrency revenue reflected in reports?
- Do Multicurrency transactions from Mews POS appear differently in reports?
- Do I reconcile Multicurrency POS payments differently?
Transactions, Refunds, and Reporting
Multicurrency uses Stripe exchange rates for transactions.
The system updates the exchange rate automatically every hour. The system always charges the guest according to the rate available at the moment of the transaction.
There may be instances where a guest receives an additional charge for a cross-border payment, when they opt to use Multicurrency to process the payment in their own currency. This is because some card issuers may charge a fee for a cross-border payment based on the location of the hotel and where the payment processes. Guests should ensure they understand the terms and conditions of the services their card issuer.
When you issue a refund in Mews Operations, Mews processes the transaction using the original payment currency. The system displays both the property currency and the guest’s currency, and gives details on the exchange rate. Mews uses Stripe base exchange rates to calculate the refund amount.
Before Mews processes the payment, the billing screen displays the amounts in the currency of the property. If the guest chooses payment with Multicurrency, the bill updates, and displays the currency the guest used for the transaction and the amount.
For transactions that use Multicurrency, including payments taken in Mews Operations and Mews POS, Mews displays both the guest currency and the property currency of the transaction:
This applies to:
- Payments tab in the Guest Profile.
- The Payment Report.
- The Payout Report.
In addition, Mews reports the Multicurrency markup fee amount under Commission on the Payout Report. Note: The Commission column also includes other commission deductions such as those for Mews Payments.
You can see additional property revenue details for Multicurrency transactions in the exported Payment Report.
You can learn more about how refunds work using Multicurrency.
Note: Mews must process refunds to the customer's card using the original payment currency.
No. Multicurrency transactions taken in Mews POS using Mews Terminal S1 or S2 follow the same reporting structure as transactions taken in Mews Operations.
There is no separate Multicurrency reporting process for POS. All eligible transactions processed via Mews Payments are consolidated in the Payment Report and Payout Report.
No. Multicurrency transactions taken in Mews POS follow the same reconciliation logic as other Multicurrency transactions. All reporting remains centralized in Mews Operations.