MIWA key cutter integration for Mews Operations

The MIWA key cutter integration simplifies the process of encoding and issuing room keys to guests. By connecting the MIWA ALV2 system with Mews through a local network, staff can easily encode keys directly from Mews Operations for guest reservations. This ensures that guests receive their room keys on check in without delays. This improves front desk efficiency and enhances the guest experience by reducing waiting times during check in. You can set up the MIWA key cutter integration at any time. 

In this article you can learn about:

 

Pre-requisites for setting up MIWA 

Make sure to install Mews Connector on the same computer as the MIWA server. This is necessary to facilitate communication between Mews and MIWA ALV2.  

 

How to set up MIWA key cutter integration 

Step 1: Set up Mews Connector 
  1. In Mews Operations, go to the main menu Image > Marketplace.
  2. In the search bar, enter ‘Mews Connector’ to locate the integration and click Explore
  3. Click Connect Integration.
  4. In the newly created Mews Connector integration, click Edit.
  5. Click Image  Access token and copy it.
  6. In Mews Connector, paste the Access token in the Access token field.  

Access token field in Mews Connector

The Mews Connector is now online.

    Step 2: Connect MIWA to Mews  
    1. Open MIWA ALV2 and click Setup > PMS Connection.

    PMS Connection button in MIWA ALV2

    1. Click Connect.
    2. In Communication Setting, fill in the following details:
      • Protocol: Click to select LAN (TCP/IP).
      • LAN Port: Make note of the LAN Port number. Note: You need this for Step 3.
      • Text Format: Click to select M10 Compatible.

    MIWA settings

    1. Click Setup > Encoder Setting to view encoders. Note: Take note of the Encoder Numbers, you need these for Step 3.  

    Encoder numbers in MIWA ALV2

     

      Step 3: Add key cutters to Mews 
      1. In Mews Operations, go to the main menu Image   > Marketplace.
      2. In the search bar, enter ‘Key cutter integration’ to locate the integration and click Explore.
      3. Click Connect integration.
      4. Click My subscriptions, find the Key cutter integration and click Edit
      5. In the Key cutter integration screen, check the enabled box. 
      6. Fill in the following details:
        • Name: Edit “Key cutter Integration” to “MIWA”.
        • URL: Enter “http://[IP Address Of MIWA Server]:[LAN Port number]”, for example, http://127.0.0.1:8001.
      7. Click Save
      8. Click Key cutters > Image  Key cutter.
      9. In the new screen, fill in the following details:
        • Name: Enter a name that is easy to identify, such as “Reception left”.
        • Identifier: Match the Controller Number from MIWA with the Identifier in Mews. For example, if the MIWA Controller Number is C01, enter 01 in Mews.
        • Data JSON: Enter “{“Type”:”MiwaProtocol”}”.
      10. Click Create. Note: Ensure the MIWA Mews Connector integration lists all encoders as Connected Devices

      Repeat steps 8-10 for all key cutters you want to create. 

        Step 4: Link rooms in Mews to MIWA locks 
        1. In the Key cutter integration, click Key cutter mappings > Image   Key cutter mapping.
        2. In Room, click to select the room you want to map.
        3. In Lock identifier, enter the 6 digit lock identifier which appears in MIWA. For example, for Room 101 in Mews you need to enter the appropriate lock identifier from MIWA which is ‘000101’.
        4. Click Create.  

        Repeat these steps for all the rooms you want to map. 

          Step 5: Connect encoders to Mews Connector
          1. In Mews Operations, go to the main menu Image   > Marketplace > My subscriptions > Mews Connector.
          2. Click Edit
          3. In Connected devices, click to select all the key cutters you created in Step 3
          Step 6: Test the integration
          1. Restart the Mews Connector application to update the current configuration.
          2. In Mews Operations, open the reservation you want to test,
            • from the Timeline select the reservation and click Manage, or 
            • enter the customer’s name in the search bar and click on the reservation. 
          3. In the Status tab, under Spaces, click Image Create keys.
          4. Click to select your newly created key cutter, then click Create key
          5. When the system issues the key, the PMS indicator in MIWA changes from red to blue. Note: You can also monitor communication through the PMS Monitor in MIWA to ensure the key issuance command is received correctly. 

           

          This sets up the MIWA key cutter integration.

          You can learn more about Mews integrations and troubleshooting key cutters here

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