Mews Guest Journey

This article explains frequently asked questions about Guest Context AI.

This article explains the confirmation and error messages a guest might receive while paying for their booking in the Mews Booking Engine.

This article explains how property administrators and staff with guest messaging permissions manage guest messaging templates in Mews, including finding templates, grouping them, customizing the columns, and duplicating or deleting templates they no longer need.

This article explains how property administrators and staff with guest messaging permissions create a guest messaging template in Mews, including choosing a category, adding variables, submitting the template to Meta for approval, and adding it in other languages.

This article explains how staff with guest messaging permissions send a message to a guest in Mews Guest messenger, including starting new chats, replying to existing ones, filtering the inbox, and using the Focused, All, and Unread tabs.

This article explains how staff send a broadcast message to a group of guests in Mews Guest messenger, including choosing your audience with filters, checking the guest count before sending, and following up on replies.

This article explains how property administrators and operations managers create a guest messaging automation in Mews, including opening the editor, building the flow with Copilot or manually, and activating it so it runs on its own.

This article explains how property administrators set up the Mews AI agent for guest messaging, including adding property guidelines first, turning on AI replies once guidelines are in place, and how the AI escalates and routes conversations to your team.

This article explains how property administrators activate guest messaging channels in Mews, including SMS, WhatsApp Business, and Booking.com, so all guest conversations flow into a single Mews inbox.

This article explains the steps to follow to ensure the correct functioning of your Mews Booking Engine widget, such as content security settings and script requirements.

This article explains how you can set up and configure your Mews Booking Engine by connecting it to your website, adding images, mapping your space categories, setting up stay products and rates and setting up your guest-facing documents.