Mews Guest Journey

This article explains how connecting a door lock system to Mews enables hotel front desk and operations staff to encode guest keycards and manage room access from within Mews Operations, and directs them to the correct per-provider setup article.

This article explains how to set up the Wallet-based Digital Key in Mews Operations.

This article explains how to set up the Bluetooth Digital Key in Mews Operations.

This article explains how to scan an identity document in Mews Operations, including how to set up the scanner, scan a document and troubleshoot the device.

This article explains how to activate identity documents scans and verification photos in kiosk and online check-in.

This article explains how to connect your Mews Terminal to the Kiosk by adding the terminal to the Kiosk configuration and connecting your Mews Terminal to the network.

This article explains how to import stayover reservations into Mews from a different property management system

This article explains the Mews Kiosk set up including the pre-requisites for the set up and the explanation of the settings such as adding video URL and early check in fee.

This article explains how to customize guest titles in Mews Operations on a chain level for all your properties.

This article explains the customizable registration fields in the check in form and how to display them to the guest for both online and kiosk check-ins.

This article explains the configuration settings in the Mews Booking Engine.