Troubleshooting in Mews

This article explains why a rate price might not update when changing the base price.

This article explains the differences between Standard and Premium Support and how to subscribe to Premium Support.

This article explains the reasons why you experience overbookings.

This article explains how to troubleshoot the most common KYB access issues, such as not receiving the invitation.

This article explains how to send manual updates about availability, rates and restrictions to channel managers.

This article explains how to match the numbers in the Order items (Accounting) report, the Reservations report, and the Manager report.

This article explains how to change the space category of a space in Mews Operations.

This article explains why you get the error message "Bill has items with future consumption date" and how to fix it.

This article explains how to download and upload an import file to bring reservations and profiles from old PMS into Mews.

This article explains how to complete Popina POS mapping.

This article explains what Legionella space status represents. If the status of a space has been cleaned or inspected for 7 days, Mews changes the space status to Dirty (Legionella) shortly after the 7th night.