How to cancel a checked-in reservation?

To cancel a checked-in reservation:

Step 1: Undo check-in

1. Go to the Status tab on the reservation screen.
2. Navigate to the Undo check-in section.
3. Provide a reason for the action.
4. Click Undo.

 

 

Step 2: Cancel the reservation

1. On the same screen, go to the Cancellation section (which appears after undoing the check-in).
2. Select the reason for the cancellation.
3. Select if you want to apply the cancellation fee or send a cancellation email to the customer/booker.
4. Click Cancel.

 

If you see an editable history window error, refer to the following article: Editable History Window extension