In case of a cancellation request, a missed confirmation, or an invalid payment, you can cancel a reservation for which your guests did not check in, if the reservation is within the Operational editable history window. Canceling the reservation makes the space available for a new booking. You can also undo a cancellation by restoring the reservation if the reservation is within the Operational editable history window. If the guest is already checked in, go to How to cancel a checked-in reservation in Mews Operations, and if guests cancel their own reservation in the Guest Portal, go to How can guests cancel a reservation in the Guest Portal in Mews Guest Journey.

 

In this article, you can learn about:

• How to cancel a reservation in Mews Operations

• What happens after you cancel a reservation in Mews Operations

 

How to cancel a reservation in Mews Operations

To cancel a reservation in Mews Operations:

1. In Mews Operations, in the search field, enter the reservation's Confirmation number, Space number, or Group name.

2. Click the reservation.

   Note: When you have multiple reservations in a group, select all the reservations you want to cancel, to cancel them simultaneously.

3. Click the Status tab.

The screenshot shows the Cancellation section in the Status tab of the reservation screen in Mews Operations. 

4. You cancel the reservation in the Cancellation section of the Status tab. In the Cancellation section, fill in the following fields:

   • Reason: Select one of the following reasons for canceling the reservation:

     • COVID-19

     • Other

     • Confirmation missed

     • Booked elsewhere

     • Force majeure

     • Guest complaint

     • No show

     • Price is too high

     • Service not available

     • Input error

     • Invalid payment

     • Travel agency

     • Requested by guest

     • Update

     • Booking abandoned

     • Requested by booker

   • Details: Enter relevant details about canceling the reservation that your staff can verify in the Action log tab or in the Reservation report.

   • Apply cancellation fee: Check the Apply cancellation fee checkbox to apply the cancellation fee when canceling the reservation.

   • Send email to customer and booker: Check the Send email to customer and booker checkbox if you want Mews Operations to send a cancellation confirmation email to the guest and the booker.

     Note: If you uncheck the Send email to customer and booker checkbox, Mews Operations does not send a cancellation email after canceling the reservation.

5. Click Cancel.

 

Mews Operations cancels the reservation, and the space becomes available for a new booking.

What happens after you cancel a reservation in Mews Operations

Note:

• If you cancel a reservation with a closed bill, Mews Operations automatically creates a rebate to cancel out the bill. After the cancellation, Mews Operations sets the consumption date of the bill items to the date and time of their rebate.

• You cannot cancel a reservation that is currently in-house. If a guest needs to leave early, shorten the reservation and proceed with the check-out process. To cancel a reservation that is already checked in, you first undo the check-in: go to How to cancel a checked-in reservation in Mews Operations. 

 

You can learn more about confirming or canceling an optional reservation in Confirm or cancel optional reservations.