How to view your canceled reservations in Mews Operations

You can use the Reservation report in Mews Operations to view all canceled reservations within a selected period. This helps you to: 

• check if the system correctly charged the cancellation fees when applicable and 
• understand the reasons for cancellations and potential revenue loss.

You can then make informed decisions on how to better meet your guests’ needs and optimize your revenue. 

To view a report of your canceled reservations: 

1. In Mews Operations, open the Reservation report:
   • on the Dashboard, in the Reservations section, click on , or 
   • go to the main menu  > Reservations > Reservation report.
2. Select the following filters:
   • Mode: Click to select Detailed.
   • Filter: Click to select Canceled.
   • Start: Select a start date and time to restrict results to a specific time period. When running this report daily, select yesterday's date, 12:00 a.m.
   • End: Select an end date and time to restrict results to a specific time period. When running this report daily, select yesterday's date, 11:59 p.m.
   • Status: Select Cancelled and verify other options as needed.
   • Group by: Click to select Cancellation reason to group reservations by the reasons for cancellation.
3. Click View report. 

This shows a report of all canceled reservations within your selected time period, grouped by the cancellation reason. 

You can learn more about the Reservation report here.