Mews sends emails to guests on your behalf to inform them about changes to their reservations, charge failures, and more. You can customize these emails in Mews Operations to better suit your property's needs. If required, you can later delete these customized templates from the mail templates settings of your property in Mews Operations. Only users with the Create and manage mail templates permission can edit mail templates. When no customized template is left, Mews sends the default template to guests instead. To learn how to create or edit a customized template, go to Customize your emails using mail templates in Mews Operations.

In this article, you can learn about:

• How to delete a customized email template in Mews Operations

 

How to delete a customized email template in Mews Operations

To delete a customized email template:

1. In Mews Operations, go to the main menu > Settings > Property.

2. On the left, click Guest experience > Mail templates.

3. Click the customized email template you want to delete.

4. Click Edit.

5. Click Delete.

6. Click Delete to confirm.

 

This deletes your customized email template in Mews Operations. If there are no customized templates, Mews sends the default template to guests instead.

 

You can learn more about customizing email templates in Customize your emails using mail templates in Mews Operations.