Mews sends the email “Email templates changed” whenever there is an update to an email template associated with your account. This message ensures that all property administrators are aware of any modifications to your system’s automated email communications. It serves as a security measure to prevent unauthorized changes to your email templates, which could compromise your branding or customer communication integrity.

 

In this article you can learn about:

• Why did I receive the “Email templates changed” email
• How to verify the “Email templates changed” email details
• What actions to take if you do not recognize the changes
• What to do if you frequently receive these emails 

 

Why did I receive the “Email templates changed” email? 

Mews sends this email to property administrators to provide an overview of any email template changes.  

 

How to verify the “Email templates changed” email details 

If you receive this email, take the following steps:

1. Review the details in the email: Verify who made the update and which template they changed.
2. Confirm the changes: If you or someone from your team made these changes, no further action is necessary. 

 

What actions to take if you do not recognize the email 

If you do not recognize the changes mentioned in the email, immediately:

1. Contact the user who made the change and tell them to change their password as their account may be compromised.
2. Edit the email back to your customized or default template. 
3. Report the unauthorized change to Mews Support to investigate further. 

 

What to do if you frequently receive these emails 

If you find yourself frequently receiving “Email templates changed” emails, it may indicate:

• Potential security vulnerabilities if unauthorized changes occur often.
• Multiple team members are regularly making updates. 

 

To reduce unnecessary alerts:

• Limit access to who can update email templates within your Mews account.
• Follow the steps listed in this help article to secure your property and guest information from phishing incidents.  

You can learn more about what to do if you think you were phished here.