When you log in to your Mews account from a different device than usual, you receive an email titled “Login from new device.” This email helps you verify whether you or someone else is trying to access your account using an unfamiliar device. You want to confirm the legitimacy of the login to protect your account and maintain security. You receive this email anytime you log in, or your account is accessed using a new device, or a device that you have not already authenticated. 

 

 

Important: If you do not recognize the login attempt, do not ignore this email. Reset your password and report it to your administrator to secure your account. 

 

You can learn more about how to monitor account logins with device authentication in Mews here. 

 

In this article, you can learn about: 

• Why did I receive the “Login from new device” email 
• How to verify the “Login from new device” email details 
• What actions to take if you do not recognize the login 
• What to do if you frequently receive these emails 

 

Why did I receive the “Login from new device” email 

Mews sends the “Login from new device” email whenever you access your account using a new device, or one that has not has not been previously authorized. This alert serves as a security check to make sure it’s you accessing your account.  

 

You can receive the “Login from new device” email because of: 

 

• Logging in from a new computer, tablet, or mobile device. 
• Using a private or incognito browser mode. 
• Clearing your browser cookies or cache. 

 

Note: Browser updates or changes to your device’s settings can sometimes trigger this email because Mews no longer recognizes it as the same device. 

 

How to verify the “Login from new device” email 

If you receive this email, follow these steps to confirm if the login is legitimate: 

 

1. Review the device type and operating system mentioned in the email. 
   1. Confirm that the device, for example, Windows, iOS, and the operating system match the device you used to log in. For example, if the email shows a login from “Windows” but you used a “macOS” device, it may indicate an unusual login. 
2. Check the time of the login. 
   1. Make sure the time of the login corresponds to when you logged in. If the time is different, it may indicate unauthorized access. 
3. Verify the IP address. 
   1. Compare the IP address in the email with your current IP address. If the IP address is unknown or unusual, treat it as a potential security concern. 
4. Identify unexpected changes. 
   1. If you do not recognize the device, time, or location, immediately reset your Mews account password and contact your system administrator. 

 

What actions to take if you do not recognize the login 

If you do not recognize the login attempt, do not ignore this email. Reset your password and report it to your administrator to secure your account. 

What to do if you frequently receive these emails 

If you receive frequent “Login from new device” emails, consider the following possibilities: 

• You regularly use multiple devices to log in to your account. 
• Your browser automatically clears cookies and cache, causing Mews to see it as a new device each time. 
• You often switch between private or incognito modes. 

 

To reduce these emails, try logging in from the same device and use a standard browsing mode whenever possible. 

 

 

You can learn more about securing your Mews accounts here.