You can monitor logins to your Mews account with device authentication in Mews. The device authentication feature in Mews sends you an email alert whenever there’s a login to your Mews account from an unfamiliar device or location. This keeps you informed about your account activity and protects your information from malicious activity.   

 

You can receive a device authentication email when you:  

• Login from a new device or browser.  
• Login from a new location.  

 

After authenticating your device, if you continue using the same device and work from the same location, you don’t receive the email again. However, if you change your location, time zone, or device, you receive the email again to confirm your login. 

 

Note: This feature is available to all users and retains data for 90 days of inactivity.  

 

You can learn more about securing your Mews Operations user accounts here.  

 

In this article you can learn about the following: 

• How to monitor account logins with device authentication in Mews 
• FAQs on device authentication email alerts 

 

How to monitor account logins with device authentication in Mews 

Every time you log into your Mews account from a different device, or new location, the system automatically sends you an email notification to confirm it’s you accessing your account. You can verify it's you by following the steps below.  

 

To authenticate your device when you log in to your Mews account via the sign in screen:

 

1. Check your email as you receive an email notification about the login. You can see an example email for new location, and for new device below: 

   

2. Review the alert to view details of the login, such as Location, Device and Time.
3. If you recognize the activity, you don’t need to take any action. If this is not you, then immediately update your account security settings, and/ or contact your system administrator.  

 

Important: If you do not recognize the account login, reset your password and contact your system administrator as soon as possible.  

 

Note: This feature sends notifications by email to alert you of account activity only; it does not block login attempts.  

 

FAQs on device authentication email alerts 

In the following section you can find answers to common questions or issues you may encounter using the device authentication feature for Mews.  

You can also learn more about the new device email here, and the new location email here.  

 

• Why is the location shown on the email different from where I’m logging in?  

The location showing on the email you receive may be different from your exact address due to your Internet Service Provider (ISP) location. This difference can be significant, even several kilometers, depending on the distance between your actual location and the web server. If you are using a VPN, this can also affect the authentication feature and can result in a different location showing on the email.  

 

• Why did I receive the device authentication email again?  

If you continue using the same device and logging in from the same location, you should not receive the email again. However, if you change your location, time zone, or device, you receive the email again to confirm your login. If the device and time match the time you logged into Mews, you do not need to take action.  

 

However, if the Time, Device, and Location are completely different from what you expect, we recommend you immediately reset your Mews password and contact your system administrator.  

 

You can learn more about securing your Mews accounts here.