Mews Guest Journey

This article explains how property administrators set up the Mews AI agent for guest messaging, including adding property guidelines first, turning on AI replies once guidelines are in place, and how the AI escalates and routes conversations to your team.

This article explains how property administrators and operations managers create a guest messaging automation in Mews, including opening the editor, building the flow with Copilot or manually, and activating it so it runs on its own.

This article explains how staff send a broadcast message to a group of guests in Mews Guest messenger, including choosing your audience with filters, checking the guest count before sending, and following up on replies.

This article explains how staff with guest messaging permissions send a message to a guest in Mews Guest messenger, including starting new chats, replying to existing ones, filtering the inbox, and using the Focused, All, and Unread tabs.

This article explains how property administrators activate guest messaging channels in Mews, including SMS, WhatsApp Business, and Booking.com, so all guest conversations flow into a single Mews inbox.

This article explains the Mews Kiosk set up including the pre-requisites for the set up and the explanation of the settings such as adding video URL and early check in fee.

This article explains how to set up online check-in within Mews Operations including adding a check in message and house rules to invite and encourage more guests to check in online.

This article explains how to set up and preview guest-facing documents, including terms and conditions, privacy policies and check out instructions.

This article explains how to set up your Terms and Conditions in Mews Operations.

This article explains how front desk and operations staff can use Smart Tasks in Mews to act on or dismiss agent-generated suggestions in a single step, and how managers can configure their property's operational rules so those suggestions accurately reflect how the property works.

This article explains how General Managers and Operations Managers configure Property Context rules in Mews Agentic so that the agent's Smart Task suggestions reflect their property's actual operational policies and priorities.