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Note
- The Daily Digest is currently in Open Beta for properties with the Advanced Guest Experience. The feature is opt-in. Contact your Customer Success manager to enable it for your property.
The Daily Digest is a consolidated, easy to use view in Mews that brings together all of your property's Smart Tasks in one place. Each task is an action-oriented suggestion based on reservation and guest data, for example, a pre-arrival upgrade opportunity for a returning guest, or a service flag for a same-day arrival. The Daily Digest groups tasks so you can scan by priority, arrival date, or guest type. Front desk supervisors and operations managers use it at the start of each day to review, filter, and act on agent-generated task suggestions, without opening individual reservations one by one.
To use the Daily Digest to review and act on Smart Tasks:
- In Mews Operations, click Daily digest under Tasks on the Dashboard.
- In the new screen, use the Filters on the left hand side to filter through Smart Tasks:
- Suggestion due
- From: Click to select the earliest suggestion due date and time for the Smart Tasks you want to review.
- To: Click to select the latest suggestion due date and time for the Smart Tasks you want to review.
- Arrival
- From: Click to select the earliest arrival date and time of guests linked to the Smart Task you want to review.
- To: Click to select the latest arrival date and time of guests linked to the Smart Task you want to review.
- Departure
- From: Click to select the earliest departure date and time of guests linked to the Smart Task you want to review.
- To: Click to select the latest departure date and time of guests linked to the Smart Task you want to review.
- Suggestion due
- Click Apply filters.
- In the new list of Smart Tasks, review the suggestions, then:
- Click Create to create a task for your property, or
- Click Reject to remove the suggestion.
- Continue through your task list until you have reviewed all relevant items.
This allows you to review and act on Smart Tasks in the Daily Digest. Once you click Create on a Smart Task, the system creates a task for the relevant employee or department to act on. You can view tasks in the Task donut on the dashboard.