Guest Journey

This article explains how to scan an identity document in Mews Operations, including how to set up the scanner, scan a document and troubleshoot the device.

This article explains how to activate identity documents scans and verification photos in kiosk and online check-in.

This article explains the digital key journey from a guest's perspective when they finish their online check-in in the Guest Portal with an Android device.

This article explains how to exclude certain space categories from the space upgrades offer to guests during online check-in.

This article explains how to deactivate the payment card details step during online check-in.

This article explains how to view and download a customer's digital registration card in Mews Operations.

This article explains the step by step process of checking in with the Guest Portal.

This article explains the Guest Portal in Mews, including features like online check-in, direct guest messaging, and online check-out.

This article explains the digital key journey from a guest's perspective when they finish their online check-in in the Guest Portal with an iOS device.

This article explains why you should not forward confirmation emails to your property's email address.

This article explains how to set up online check-out in Mews Operations, which includes enabling online check-out, adding a check out message, allowing guests to pay for additional services and customizing the check-out email.