Mews Events

Product Documentation

Mews Events is the native event management system (EMS) of the Mews operating system, built for independent and mid-scale properties managing meetings, seminars, group dining and group accommodation. It handles enquiries, quotes, digital signing, function sheets, deposits and group room blocks, working alongside Mews Operations and Mews Payments. It is designed for properties where MICE and group bookings represent a meaningful but not dominant share of business, typically 1–10% of total revenue. 

 

In this article you can learn about how to:

 

01 Get started

1.1 Prerequisites

Mews Operations must be live, with bedrooms and accounting categories configured before EMS onboarding can begin. All products used in event quotes, such as catering, AV, and room hire, must first be configured as Additional Services in Mews Operations. Mews Payments is required for deposit payment requests. 


1.2 How onboarding works

  1. Kick-off call: Scope, timeline and configuration prerequisites are confirmed. 

  1. PMS preparation: Event-related products, pricing and VAT are set up as Additional Services in Mews Operations; this is typically the most time-consuming step for the property. 

  1. Events configuration: Meeting spaces, Event Plans, the guest-facing enquiry flow, quote templates, instalment schedules and cancellation policies are configured across two dedicated one-hour onboarding calls. 

  1. Go-live: The property team processes its first live enquiries and quotes with onboarding support; a Mews University learning path supports self-paced training. 


1.3 Indicative activation timeline

Typically, 2 to 4 weeks from completed PMS prerequisites, driven mainly by your property's product setup work in Mews Operations.  

Onboarding is available in English, French, Dutch and German language. Note: German language is at limited capacity; lead times can be longer. 


1.4 What the Partner needs to provide

  • Meeting space details: rooms, capacities, layouts and pricing 

  • Event products configured as Additional Services in Mews Operations, with VAT rates 

  • Quote content: terms, cancellation policy selection and instalment/ deposit schedule decisions 

  • Segment decisions for Event Plans, for example, which spaces, products and prices are visible to what enquiry types 


1.5 Onboarding contact

Team responsible 

Mews Events onboarding team 

Support during onboarding 

Mews Help Center: help.mews.com (Mews Events section) 


2.0 Product Capabilities

2.1 What's included in the license

Capability/ Feature 

What it does for the Partner

Status 

Event creation and quoting 

Create meetings, seminars, banquets and group events; generate quotes that the booker reviews and signs digitally. 

Generally Available (GA) 

Event Plans, the enquiry booking engine 
 
  • A guest-facing flow where organizers browse available spaces and request a quote 

  • Every enquiry becomes a quote that the property confirms before sending 

  • Visibility of spaces, products and prices is configured per segment 

GA 

Function sheets 

Auto-generated once a quote is confirmed, containing schedules, products and notes for operational planning; printable and viewable in the system. 

GA 

Space blocking 

Meeting rooms are blocked for the event day when an event is created. 

GA 

Group accommodation blocks 

Rooms added to a quote create a linked availability block in Mews Operations automatically. 

GA 

Deposits and instalments 

Multi-instalment payment schedules, for example, 30% on confirmation, balance before the event, with payment request links processed through Mews Payments. 

GA 

Billing handover to PMS 

Products from a confirmed quote are manually exported to the booker's profile in Mews Operations within 7 days of the event for final invoicing. 

GA 

Reporting 

Quote list with filtering and a basic analyses view. 

GA 

Business on the Books reporting 

Block-versus-reserved and availability block reporting across groups and segments. 

Soon 


2.2 Available as add-ons

Not applicable: Mews Events is licensed as a single module. It can be added to the initial contract or later via the Mews Marketplace. Contact your account manager. 


2.3 Marketplace integrations

Mews Events is native to the Mews operating system. Properties whose events requirements exceed the Mews Events scope can use certified third-party event management integrations from the Mews Marketplace: https://www.mews.com/en/hospitality-software-marketplace. 

 

03 User Interface

3.1 Interface overview

A web application alongside Mews Operations, sharing data bi-directionally: PMS pushes products, pricing and VAT to Events; Events pushes availability blocks and billing exports back. Event organizers interact through the Event Plan enquiry flow and the digital quote signing experience. Admin interface is available in English, French, Dutch and German. 


3.2 Key Partner workflows

  1. Receive an enquiry via an Event Plan or create an event manually 

  1. Build and send a quote; the booker signs digitally 

  1. Collect deposits via payment request links on the instalment schedule 

  1. Run the event from the auto-generated function sheet 

  1. Export quote products to PMS within 7 days of the event and complete final invoicing 


3.3 Access methods

Web app 

Yes. Modern browsers; admin interface available in English, French, Dutch and German 

Mobile 

Via the responsive web application 

Embedded in Mews OS 

Connected to Mews Operations; meeting spaces appear in the PMS as a reservation category 

API access 

No. See Section 06 


3.4 Accessibility

WCAG 2.1 AA is the Mews default standard.  


04 Deployment & Updates

4.1 Deployment model

Deployment type 

Mews-managed cloud. 

Deployment regions 

Available in EMEA markets (strongest coverage in the UK, Ireland, Germany, France, Benelux and Northern Europe).  

 

Environment types 

Production and Demo / Sandbox 


4.2 How updates are delivered

Continuous deployment by Mews with no Partner action required. 


4.3 Update cadence

Feature releases: Continuous.  

Security patches: As required, applied by Mews without advance notice. 


4.4 Does the Partner need to do anything after an update?

No Partner action is required for standard updates. All changes are applied automatically by Mews. 


05 Release Notes

5.1 Current version

Current version 

Continuous delivery. Mews Events does not carry Partner-facing version numbers 

Release date 

Rolling; latest release notes at https://releases.events.mews.com 

Type 

Continuous. New feature, minor improvements and security releases 

06 API & Integrations

6.1 Mews Open API

API available? 

No 

API type 

Mews Events does not currently expose a public API. The connection to Mews Operations; products, pricing, VAT, availability blocks and billing exports, is built in and not extensible by all Partners

Documentation 

Not applicable 

Authentication 

Not applicable 

Rate limits 

Not applicable 


6.2 Standard integrations

None beyond the built-in Mews Operations and Mews Payments connections.  

Properties needing CRM, table reservation, signage or BI connectivity for events data should review certified third-party event management integrations on the Marketplace: https://www.mews.com/en/hospitality-software-marketplace. 


6.3 Third-party integrations

Integrations with third-party products and services are provided and operated by the relevant third party. Mews does not warrant the availability, performance or continuity of any third-party integration, and third-party integrations are not covered by the Mews SLA.


07 Related Documents

7.1 Training, specific guidance & additional resources

Mews University learning path for Mews Events and the Mews Help Center at help.mews.com. 


08 Sub-processors

As contained at: https://www.mews.com/en/legal/mews-sub-processors

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