Mews Marketplace

Product Documentation

The Mews Marketplace is the integration platform of the Mews operating system, a curated catalogue of certified third-party connections that properties browse, connect and manage directly from Mews Operations. It spans channel managers and OTAs, revenue management, guest messaging, door locks, upselling, accounting, F&B and more, alongside direct OTA connections and the Mews Channel Manager powered by SiteMinder. 

 

In this article you can learn about how to:

 

01 Get started

1.1 Prerequisites

Mews Operations must be live. Individual integrations may carry their own prerequisites set by the integration partner. For example, a commercial agreement with the partner, partner-side configuration, or specific Mews modules. Connectable integrations are self-serve from within Mews Operations; non-connectable or custom integrations require partner certification before use. 


1.2 How onboarding works

  1. Browse: The property finds the integration in the Marketplace, either on the public catalogue at mews.com or from within Mews Operations, via the main menu > Marketplace. 

  1. Connect: For connectable integrations, the property creates the connection self-serve; credentials and tokens are issued through the Marketplace. Live tokens are only shared once certification is complete for custom integrations. 

  1. Partner setup: The integration partner completes any partner-side configuration, and the property signs any partner agreement required. 

  1. Test and go live: The connection is verified. For distribution connections, rates, availability and reservations flow is tested before relying on it in production. 


1.3 Indicative activation timeline

Self-serve connectable integrations: Typically, minutes to hours from the Mews side; total time depends on the partner's own onboarding.  

Channel and distribution connections: Allow days for mapping and testing.  

Custom or private integrations: timeline driven by the partner's certification and build. See Section 06. 


1.4 What the Partner needs to provide

  • Partner account credentials and any commercial agreement with the integration partner 

  • Mapping decisions for distribution connections, such as rates, room types, restrictions 

  • A named owner for testing and verifying each connection before production use 


1.5 Onboarding contact

Team responsible 

Mews onboarding team for connections in scope at go-live; thereafter self-serve with partner support 

Support during onboarding 

Mews Help Center. help.mews.com, Mews Marketplace and Mews API sections; partner-side issues are supported by the relevant partner 


2.0 Product Capabilities

2.1 What's included in the license

Capability/ Feature 

What it does for the Partner 

Status 

Integration catalogue 

A curated catalogue of certified integrations across categories including channel managers, OTAs, revenue management, guest experience and messaging, door locks, upselling, accounting and finance, F&B and operations. 

Generally Available (GA) 

Self-serve connection management 

Properties connect, configure and disconnect connectable integrations from within Mews Operations without Mews involvement. 

GA 

Direct OTA connections 

Direct connections to Booking.com and Expedia with two-way flow of rates, availability and reservations. 

GA 

Channel manager connections 

Certified channel manager integrations linking Mews to the wider OTA landscape. 

GA 

Mews Channel Manager powered by SiteMinder 

Distribution natively in the platform through the Mews and SiteMinder partnership, connecting to 400+ OTAs under one contract, one bill and one support team. Launched at Unfold 2026; availability is rolling out. 

Beta 

Certification program 

Every listed integration passes Mews certification before going live on the Marketplace, covering functionality and API usage standards. 

GA 

Private integrations 

Custom integrations built by or for a property using the Mews Open API, certified but not publicly listed. 

GA 


2.2 Available as add-ons

Some integrations carry fees set by the integration partner, and selected Mews-built connections may be priced separately. Pricing shown on each Marketplace listing or via your account manager. 


2.3 Marketplace integrations

This module is the Marketplace.  


03 User Interface

3.1 Interface overview

Two surfaces: The public catalogue at mews.com, available to browse, compare, read listing details, and the Marketplace section inside Mews Operations, via the main menu > Marketplace, for connecting, configuring tokens and managing live connections. 


3.2 Key Partner workflows

  1. Browse the catalogue and review integration listings 

  1. Connect an integration self-serve from Mews Operations 

  1. Manage tokens, settings and the list of live connections 

  1. Disconnect integrations no longer in use 


3.3 Access methods

Web app 

Yes. Public catalogue on mews.com; connection management within Mews Operations 

Mobile 

Via the responsive web application 

Embedded in Mews OS 

Yes. The Marketplace is a native section of Mews Operations 

API access 

Yes. The Mews Open API underpins all integrations, see Section 06 


3.4 Accessibility

WCAG 2.1 AA is the Mews default standard.  


04 Deployment & Updates

4.1 Deployment model

Deployment type 

Mews-managed cloud. Partner systems are hosted and operated by the relevant partner. 

Deployment regions 

Catalogue available globally; individual integration availability varies by market and partner. 

Environment types 

Production and Demo/ sandbox. Integration testing against demo environments 


4.2 How updates are delivered

The Marketplace platform updates continuously with no Partner action.  

Integration partners update their own systems on their own schedules; Mews certification governs the API contract, and partner credential access is moving to OAuth to strengthen security. 


4.3 Update cadence

Marketplace platform: Continuous.  

Catalogue: New integrations added as partners complete certification.  

Security patches: As required, applied by Mews without advance notice. 


4.4 Does the Partner need to do anything after an update?

No Partner action is required for Marketplace platform updates. Where an integration partner changes their product in a way that needs property action, the partner communicates this; properties should keep partner contact details current. 


05 API & Integrations

5.1 Mews Open API

API available? 

Yes 

API type 

REST, the Mews Open API, including Connector API for property data, Channel Manager API for distribution partners, Distributor API for custom booking flows.  

All Marketplace integrations are built on these APIs and governed by the API Terms in the MSA 

Documentation 

Authentication 

Access tokens issued per integration via the Marketplace; partner access is moving to OAuth 

Rate limits 

Applied per environment.  


5.2 Standard integrations

The full, current catalogue lives on the Marketplace: https://www.mews.com/en/hospitality-software-marketplace.  

Direct OTA connections such as Booking.com, Expedia, and the Mews Channel Manager powered by SiteMinder are the Mews-operated distribution options; everything else is partner-operated. 


5.3 Third-party integrations

Integrations with third-party products and services are provided and operated by the relevant third party. Mews does not warrant the availability, performance or continuity of any third-party integration, and third-party integrations are not covered by the Mews SLA.


06 Related Documents

6.1 Training, specific guidance & additional resources

Mews Help Center at help.mews.com, Mews Marketplace and Mews API sections.  

Integration partners provide their own product documentation and support.  

Prospective partners start at the Mews Open API documentation and the partner application form on mews.com. 


07 Sub-processors

As contained at: https://www.mews.com/en/legal/mews-sub-processors 

 

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