Mews Terminal 1.0 FAQs

Mews Terminal 1.0 is a legacy payment device for processing in-person payments at your property. You can use this article to set up your terminal and display your brand logo. Once complete, you can start accepting payments and present a consistent guest experience. You complete these actions during terminal setup or when updating branding, directly on the device and in Mews Operations using the Mews Digital Assistant.

 

Mews Terminal 1.0: V400m model:

Mews Terminal 1.0: Android model:

 

In this article you can learn about:

• Setting up a Mews Terminal 1.0
• Adding your brand logo
• Troubleshooting your terminal

 

How do I set up a Mews Terminal 1.0?

To start processing payments, set up your terminal:

1. Connect the power supply to the terminal.
2. Connect the terminal to your network.
3. Install the paper roll.
4. Follow the on-screen instructions on the terminal.

Once you complete these steps, you can process payments.

 

How do I add my brand logo to a Mews Terminal 1.0?

You can display your brand logo on the terminal screen and on printed receipts.

Prepare your logo file

Make sure your image meets the correct requirements for your terminal model.

For terminal display:

• V400m model
  • Image type: bmp, jpg, jpeg, gif, png
  • Dimensions: 320 × 450 px
  • Maximum size: 512 KB
• Android model
  • Image type: bmp, jpg, jpeg, gif, png
  • Dimensions: 720 × 1280 px
  • Maximum size: 512 KB

The following receipt logo requirements apply to both the V400m and Android models:

• Image type: bmp, jpg, jpeg, gif, png
• Dimensions: 384 × 240 px
• Maximum size: 256 KB

Send your logo request

1. Open the Mews Digital Assistant in Mews Operations.
2. Create a request and attach your logo file.

A Payment Operations specialist reviews your request and applies the logo to your terminal.

 

What should I do if my terminal does not work as expected?

If you cannot complete setup or process payments, try the following:

• Terminal does not power on — check that the power cable is fully connected and the power supply is working.
• Terminal cannot connect to the network — confirm that your network cable is securely connected, or that your Wi-Fi credentials are correct.
• On-screen setup does not complete — restart the terminal and follow the on-screen instructions again from the beginning.

If the issue continues, contact support through the Mews Digital Assistant.

Once your terminal is set up and your logo is applied, you can start processing in-person payments and present a consistent brand experience to your guests.