Mews University team management FAQs

In this article, you can find answers to the following frequently asked questions:

• I am a manager, but I don’t see the Manage tab. What can I do?
• I don’t see all my team members. How can I add them?
• Some of the people I see in the Manage tab are not my team members. How can I assign them to the right manager?
• Some of the people I can see in the Manage tab are no longer employees at our property. How can I remove them?
• Can I access Plans of people in my organization that do not report directly to me?
• What happens when I remove an activity from my teammember's plan?
• Who is my manager in Mews University?
  
  

I am a manager, but I don’t see the Manage tab. What can I do?

Since Mews University integrates with Mews Operations, only individuals assigned as Supervisors in Mews Operations see this tab. If you don’t see the Manage tab in Mews University, ensure you’re assigned as a Supervisor in Mews Operations for all your team members in Mews Operations > Main menu > Settings > Users. Contact your property administrator if you need assistance

 

I don’t see all my team members. How can I add them?

Verify that your team members have profiles in Mews Operations and that you are assigned as their sole Supervisor. Otherwise, make necessary corrections in Mews Operations. Contact your property administrator for assistance. Once corrected in Mews Operations, they automatically appear in Mews University within 24 hours.

Note: Mews University associates learners with only one manager. If a team member works across multiple properties and has multiple managers, Mews University assigns them to the most recently associated manager or property in Mews Operations.

Some of the people I see in the Manage tab are not my team members. How can I assign them to the right manager?

Ensure these individuals have the correct Supervisor assigned in Mews Operations. Contact your property administrator for assistance. Once corrected in Mews Operations, Mews University reassigns them to the correct manager within 24 hours.

Some of the people I can see in the Manage tab are no longer employees at our property. How can I remove them?

If a user account is visible in Mews University, but the user no longer works for your property, it means their account for Mews POS or Mews PMS is still active. To remove the account, ask your Mews property administrator to deactivate their Mews account. The system then automatically removes the account from Mews University. The removal takes some time to process: 3 days for Mews PMS users and 4 days for Mews POS users. Note: If the user has an active account on another Mews system or property, their Mews University account remains.

Can I access ‘Plans’ of people in my organization that do not report directly to me?

No, you can only view plans of individuals who report directly to you.

What happens when I remove an activity from my team member's plan?

Removing an activity removes it from the plan and erases any associated progress. If they wish to retake it in the future, the team member needs to restart the activity from the beginning.

Who is my manager in Mews University?

Your manager in Mews University is your designated Supervisor in Mews Operations.


You can learn more in the help article on managing your team in Mews University.