Note: If your contract requires an upgrade to receive new features contact your Customer Success Manager to benefit from flexible payment options.

You can offer your guests a simplified payment experience with automated, flexible payments. Flexible payments boost your guests' confidence, save time through automation, and offer the benefit of payment security. Contact your Customer Success Manager to unlock this feature and get help with configuration. After the initial contact, the Mews team configures your system so that you can add more payment policies to existing or new rate groups.

Flexible payment options offer the following benefits:

• Boost guest confidence:  
  • Notify guests about every transaction
  • Secure payment details
  • Spread the cost in multiple partial payments 
• Reliability  
  • Avoid manual errors
  • Reduce financial loss
  • Unify payment reporting 
• Seamless payments  
  • Create a seamless payment path
  • Enhance end-to-end cash flow 
• Payment automation  
  • Limit time spent manually processing payments
  • Manage group bookings with ease
  • Eliminate reminders and manually set up scheduled tasks 
• New guests  
  • Attract new revenue streams
  • Influence customer buying decisions

 

In this article you can learn the following about flexible payment options:

• Use case
  • Scenario 1: Set up flexible payments
  • Scenario 2: Allow guests to pay in multiple instalments
  • Scenario 3: Charge or pre-authorize a flat fee
• Future developments
  • Automatically pre-authorize and capture the same payment with different triggers
• Setup

  

 

Use cases

You can add more payment policies to existing rate groups or create new rate groups to differentiate your payment offering. Learn more about setting up payment automation here.
 

Scenario 1: Set up flexible payments

• If your current rate group has automatic payment configured to 50% two days after the confirmation day. 
• You can add a new policy to automatically collect the rest of the payment, for example, 50% three days before the start date.   

Mews recommends this for properties that spend time manually processing payments.
 

Scenario 2: Allow guests to pay in multiple instalments  

You can configure the rate group to charge: 

• 20% of the amount, two days after confirmation. 
• 30% of the original amount, seven days before arrival. 
• 50% of the balance, the day before the start date.

In this scenario if the total balance is 200euro, the guest would pay:

• 40euro, two days after confirmation.
• 60euro, seven days before arrival.
• 100euro, the day before the start date.

Mews recommends this for properties that want to attract new revenue streams and group bookings.
 

Scenario 3: Charge or pre-authorize a flat fee

• If you want to charge or pre-authorize a flat fee unrelated to the total amount of the reservation.
• You can add a new payment policy for the flat amount.

For example:

• Charge 20% of the amount upon confirmation.
• Pre-authorize 200euro on the start date.
• Charge 80% of the amount on the start date.

Mews recommends this for properties that want to assign flat fees to a particular product, service, or incidentals.
 

Future developments 

Automatically pre-authorize and capture the same payment with different triggers

  For example:

• Charge 20% of the amount upon confirmation.
• Pre-authorize 80% of the amount ten days before the start date.
• Charge the previously pre-authorized 80% of the amount one day before the start date.

You can contact Mews for questions on other use cases.
 

Setup

If you want to offer a more secure, simplified payment experience with automated, flexible payments, contact your Customer Success Manager for more information and assisted setup.

You can learn more about using multiple payment policies in Mews here.