Note: This feature is currently under Beta testing.  

 

The Manager report in Mews Operations offers you a comprehensive overview of your property’s daily and long-term performance metrics. As a general manager, you can use this report to assess key metrics for both Bookings and Outlets to optimize your operations and revenue generation, such as revenue, occupancy, Average Daily Rate (ADR) and Revenue per available room (RevPAR). You can access the Manager report to help you review key revenue metrics and get an overview of the performance of your business and make data-based decisions.  

 

You can use the Manager report for: 

 

• A quick overview of revenue metrics such as occupancy, ADR and RevPAR.  
• Checking your property's current performance, with data updates every 2 hours.   
• Comparing key metrics with aggregated totals for daily, weekly, monthly, quarterly, and yearly views. 
• Analyze daily revenue and occupancy, using the Bookings tab to adjust pricing strategies.  

 

To view the Manager report: 

• In Mews Operations, go to the main menu  > Finance > Manager report (Beta). 

 

In this article you can learn the following about the Manager report: 

• Manager report summary 
  • Bookings 
  • Outlets 
• Setting the filters in the report 
  • Views 
  • Period
  • Group by
  • Filter 
• Understanding the fields in the report 
• Exporting the report 
  • Export to Excel 
  • Schedule
• Using the report  

 

Manager report summary 

The Manager report gives you a summary of your property's total revenue. The system refreshes the data showing in the Manager report every 2 hours for up-to-date metrics.   

 

The revenue consists of all revenue types which the system divides into the following metrics:   

• Service items: The rates from a reservation.  
• Product order items: Product order items you attach to your bookable or additional services in a reservation.  
• Additional items: Additional items you add to a reservation. You can add these using rebates or extra fees, such as a cancellation fee. 

 

The Manager report has two sections which you can switch between by clicking on the Bookings or Outlets tabs, as below: 

 

Bookings 

In the Bookings tab of the Manager report, you can see metrics on revenue from reservations, including service items, product order items, and additional items such as rebates and fees.  This includes information about Occupancy, Revenue, average daily rate (ADR), revenue per available room (RevPar) and No. of customers. This tab helps you: 

 

• Track current and historical bookings to understand demand patterns. 
• Identify canceled bookings and no-shows to minimize revenue loss. 
• Adjust inventory or pricing based on observed booking trends. 
• Monitor booking sources and types to refine marketing strategies or partnerships. 
• Identify and analyze trends in guest booking patterns to optimize occupancy, prevent overbooking and adjust inventory or pricing as needed. 

 

Outlets 

In the Outlets tab of the Manager report, you can review the financial performance of various service outlets within your property, such as food and beverage or spa services. This tab enables you to monitor revenue generated from these outlets and track guest spending patterns associated with outlet sales. Metrics include revenue from outlet and product order items, divided by outlet type and consumption dates. This tab helps you: 

 

• Assess outlet performance to understand which outlets are generating the most revenue. 
• Track guest spending by analyzing guest purchases made through room charges or direct payments, for example, credit card, cash. 
• Identify spending trends in specific outlets to make data-driven decisions on promotions or service enhancements. 
• Optimize operations by adjusting staffing or inventory based on outlet performance metrics. 

 

 

Setting the filters in the report  

You can adjust the view and filter the Manager report in the following different ways, to display the specific data you need. You can also adjust how many items you show per page, scroll up or across the screen to find data, and navigate between your multiple pages using the navigation elements at the base of the screen.  

 

You can filter the Manager report by:

• View
• Period
• Group by
• Filter

 

You can filter the report to, for example:  

• Switch between daily, monthly, or other available views to see data trends over different time periods. 
• Select certain time periods to show data from, for example, yesterday, last week. 
• Group results by service, accounting category, or by accounting category classification. 
• You can select filters to view only certain booking statuses or values. 

 

View  

You can click View to select different views to filter the Manager report by, as below:  

You can select from the following options:  

• Overview: Access an overview of your occupancy and total revenue, displayed per Today, This month, and This year. Use this view to gain a quick understanding of your performance and revenue.  

Note:

• • The Overview view on the Bookings tab filters your revenue to show only the space category type Room. The revenue in other space types shows all revenue except the space category type Room, to match the total revenue with other view types and reports in Mews. 
  • On the Overview view you can only filter your results using the Filter option. To filter results by Period, or Group by, you need to first change your View. 
• Daily: View your occupancy and revenue by day.  
• Monthly: View your occupancy and revenue by month. 
• Quarterly: View your occupancy and revenue by quarter. 
• Yearly: View your occupancy and revenue by year. 

 

Period 

You can click Period to select different time periods to filter the Manager report by, as below: 

 

Note: On the Overview view you can only filter your results using the Filter option. To filter results by Period or Group by, you need to first change your View. 

You can select from the following options: 

• Today 
• Yesterday 
• Tomorrow 
• This week 
• Last week 
• Next week 
• This month 
• Last month 
• Next month 
• This quarter 
• Last quarter 
• Next quarter 
• This year  
• Last year 
• Next year 
• Custom: Click this option to open a date picker to select a customer time period to filter by.  

 

Group by 

You can click Group by to select different ways to group your results to filter the Manager report by, as below: 

 

Note: On the Overview view you can only filter your results using the Filter option. To filter results by Period or Group by, you need to first change your View. 

 

You can select from the following options: 

• Service on the Bookings tab, or Outlet name on the Outlets tab 
• Accounting category 
• Accounting category classification 

 

Filter  

You can filter the Manager report by clicking Filter, as below: 

 

You can select from the following options: 

• Status: Click the dropdown to select individual or multiple status types, for example, Confirmed, or Select all. 
• Values*: Click the dropdown to select the values shown in the report, for example, Net value. 

 

To reset any filters you select, click Reset filters. This clears your selection and resets your view.  

 

Understanding the fields in the report  

In the Manager report, you can find the following fields, defined as below:  

 

Bookings tab 

• Services: Type of bookable, or additional, service, for example, Stay, separated by date.  
• Occupancy: Occupancy metrics, separated into Occupancy, Available, Occupied, Occ. by other service and Out of order.  
• Revenue: Revenue per service type, separated into Total rev., Room rev., Direct rev., Product rev., and Additional rev.  

Note: The system calculates Room revenue from the rates of all bookable services. In the Overview mode, the system calculates Room revenue for only the space type Room. 

• ADR: Average daily rate per service.  
• RevPAR: Revenue per available room per service. 
• No. of customers: Number of customers per service.  

 

Outlets tab 

• Outlets: Outlet type, for example, restaurant, separated by date.  
• Revenue: Total revenue per line item.  

 

Exporting the report  

You can export the Manager report to Excel or schedule the report export to occur automatically. You can do so by clicking the exports icon as below:  

 

You can select from the following options: 

• Export to Excel 
• Schedule 

 

Export to Excel  

Select this option to download the report to Excel. You can select the export configuration and filters with which to export the report, through the following steps: 

1. In the Manager report in Mews Operations, click  > Export to Excel. 
2. In the Export Manager report side panel, on the Export configuration screen, select the options by which you want to configure your export: 

• • Sections to include: Click the dropdown to choose which sections to include, for example, Bookings, Outlets or Select all. 
  • View: Select the report view, for example, Daily, Monthly.  
  • Period: Select the time period, for example, Last year. 

 

3. Click Next.  
4. On the Filters screen, select the filters by which you want to filter your export by:  

• Group by: Select how you want your export to be grouped, for example, by Service. 
• Status: Select individual or multiple statuses, for example, Confirmed, or Select all. 
• Values*: Select the values to filter by, for example, Net value. This field is mandatory. 

5. Click Export. 

 

This exports your report.  

 

You can access more information about the report on the Exports screen. You can learn more here.  

 

Schedule 

Select this option to schedule the report export. You can select the export configuration, the filters with which to export the report, and define the export schedule through the following steps: 

1. In the Manager report in Mews Operations, click  > Schedule.  
2. In the Schedule side panel, on the Export configuration page, select the options you want to use to configure your export: 

• Sections to include: Select the sections to include, for example, Bookings. 
• View: Select the export view, for example, Daily. 
• Period: Select the export period, for example, Last year. 

3. Click Next.  
4. On the Filters screen, select the filters by which you want to filter your export by: 

• Group by: Select how you want your export to be grouped, for example, by Service. 
• Status: Select individual or multiple statuses, for example, Confirmed, or Select all. 
• Values*: Select the values to filter by, for example, Net value. This field is mandatory. 

5. Click Next. 
6. On the Schedule screen, enter the following the details about the export: 

• Name*: Enter a name for the export schedule. 
• Frequency*: Select the frequency of the export schedule, for example, Daily.  
• Start*: Select the start date, and time for the export schedule. 
• Activate schedule upon creating: Select the checkbox to activate schedule upon creation. 
• Notify creator about export: Select the checkbox to notify creator about report export.  

7. Click Create. 

 

This creates the report schedule.  

 

You can view your scheduled exports on the Scheduled tab of the Exports screen. You can learn more here. 

Using the report   

You can use the Manager report to gain an overview of your property’s daily and long-term performance metrics. As a general manager, you can use this report to assess key metrics for both Booking and Outlets to optimize your operations and revenue generation, like revenue, occupancy, Average Daily Rate (ADR), and Revenue per available room (RevPAR).  

 

You can use the Manager report to: 

• Analyze data on a daily basis, to make informed decisions about room availability, pricing adjustments, and service improvements. 
• Regularly review performance to help address potential issues quickly, adapt to guest trends, enhance your property's performance and more.

 

 

You can learn more about the Accounting report here.