The payment request by invoice journey in Mews

Request invoice payments from guests via email with Mews Operations. Issue an invoice to your guest with an email request for payment for an outstanding bill. This email includes a PDF copy of the invoice and a payment link to the Guest Portal for them to enter their payment details and pay the requested balance. 

In this article you can learn the following about the guest journey of receiving and paying an invoice request: 

• Step 1: Receive payment request 
• Step 2: Review invoice 
• Step 3: Pay invoice 
• Step 4: Receive confirmation 
  
  

Step 1: Receive payment request 

When you issue an invoice to a guest by email, they receive a request email such as this: 

The email contains: 

• Amount: The amount due for the payment. 
• Invoice number. 
• Pay by: The payment due date. 
• Reason: Why they are receiving the payment request.  
• Message for customer. 
• Continue to payment button. 

Step 2: Review invoice 

The email contains a PDF attachment of the invoice: 

 

Step 3: Pay invoice 

When the guest clicks the Continue to payment button in the email or in the PDF invoice, they can go to the Guest Portal to enter their payment details.

 

From here the guest can choose a Payment method, enter their details, and click the Pay button. 

Step 4: Receive confirmation 

On successful payment, the guest receives a confirmation email such as this: 

 

The guest has now paid the invoice. 

You can view the status of invoice payments from the guest dashboard in the Customer management screen.

 

You can learn more about sending invoice payment requests here.