How to send email invoice payment requests in Mews Operations

AccountingMews Operations

Request invoice payments from guests via email with Mews Operations. Issue an invoice to your guest with an email request for payment for an outstanding bill. This email includes a PDF copy of the invoice and a payment link to the Guest Portal for them to enter their payment details and pay the requested balance. 

Payment links in reminders:

  • Every reminder email includes a payment link.
  • You can send reminders individually or in bulk. For single invoice reminders, Mews attaches the link in the email body and attached invoice.
  • When you send multiple invoices in one reminder, each PDF attachment includes its own payment link.

 

ⓘ
Note
  • The invoice reminder and payment request links on invoices functionality is only available if you check the following in the Accounting configuration,
    • Receivable tracking enabled box under Options
    • Add payment request link (active up to 30 days after invoice due date) box under Invoice payment request configuration
  • Only properties using the Mews Payments gateway can send payment requests. Learn more in our help article Which Mews Payments integration is used for Payment requests?

 

 

In this article, you can learn more about: 

Sending an invoice payment request 

To send an invoice payment request: 

  1. Navigate to the Billing tab of the customer management screen. Locate a bill with an outstanding balance and click Issue invoice. 



  2. The Review before invoicing screen opens. Review and confirm the details here, then scroll to the bottom of the General settings and click Issue invoice. 





  3. The system closes the bill, and the invoice details screen opens. From here, click to Send bill to email.



  4. The Send by email side window appears. Confirm the Invoice format, Language and Recipients. Click Send to send the invoice to the customer for payment. 

    Send by email side window 

  5. Mews sends the invoice payment request to the customer. View this email from your property’s Mail queue: 



  6. Monitor the status of the invoice from the guest's Dashboard tab on the customer management screen.

 

Configuring invoice settings for payment requests 

You can configure invoicing payment options for your property, such as enabling or disabling payment requests, and specifying which payment methods your property accepts, from the Accounting configuration settings for your property. 


You can now issue a invoice payment request to your guests via email. 

 

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