The Mail queue in Mews shows the status of all mail items within the last 3 months sent from Mews Operations, and only users with admin rights or the View and manage mail queue items employee permission can access them. Mews only stores mail items in the mail queue for a maximum of 3 months. You can use the Mail queue to quickly gather information about reservations, confirmations, payments, and any special arrangements made before guests arrive, helping you provide accurate and informed assistance to guests before, during, and after their stay.
To view the Mail Queue, go to the main menu  > Queues > Mail.

In this article you can learn about:

• Setting the filters to refine your email search
• Understanding the fields in the Mail queue

 

Setting the filters to refine your email search

You can refine which emails you see with the following filters:

• Email: Enter the target email address.
• Type: Select the type of email you want to view.
• Gateway state: Select the state of the email on the receiver's end, i.e., the mail client.
• Status: Select the state of the email on Mews' end.
• Ordering: Select to determine which emails you want to see.
  • Created: See all emails, including those not processed yet, for example, emails scheduled for future.
  • Processed: To only see processed, i.e. sent emails.
• Start: Select a start date and time to restrict results to a specific time period.
• End: Select an end date and time to restrict results to a specific time period.

Understanding the fields in the mail queue

Each mail queue item contains the following information:

• Type: The type of email.
• Subject: The subject line of the email.
• Email: The email address of the receiver.
• Created: The date and time of creating the email.
• Processed: The date and time of sending the email.
• Gateway state: The state of the email at the receiver's end.
• Status: The state of the email at Mews' end.
• Actions: If further action is possible, three dots appear here. Click them to see what else you can do, for example, cancel the mail item.

You can learn about how to check the statuses of the sent emails here.