Why are guests receiving emails that are not set up in the Mail templates?

The emails that you have enabled in your property's Visit options (Main menu > Settings > Services > Stay) are sent to your guests even if you haven't set a customized email template for them: Mews sends a default version of the emails you have enabled.

 

This is a list of the emails you can enable in the Visit options section without the need of creating a template:

 

• After check-out email.
• After check-in email.
• Confirmation email.
• Online check-in email.

To modify your visit options, check this article.
For a list of every email sent to guests from Mews, check this article.