In Mews Multi-Property, you can easily set up, customize, and manage users and roles across your multiple properties, on both a portfolio and property level. This lets you securely provide all your employees with the minimum access that they require to do their job effectively using their permissions. You can assign or revoke access to multiple properties at once, all from your Mews Multi-Property account, which makes employee onboarding and offboarding easy. This centralized form of control reduces security risks, avoids manual task repetition per property, makes user management across multiple properties faster, error-free, and more efficient. 

With Mews Multi-Property you can:

• Manage users and roles, across all your properties, from one central location, saving time spent managing users per property.
• Create roles and configure them with specific permissions, enabling role-based access control, and check user permissions and access.
• Edit roles to update multiple user permissions at once, no need for individual updates per user.  
• Export user lists for audits and quickly onboard and offboard your employees.
• Prove compliance in audits by providing accurate records of all users across your portfolio.

 

To access users in your Mews Multi-Property account, go to the main menu   > User management > Users.

 

To access roles, go to the main menu > User management > Roles. 

 

In this article you can learn about:

• User types in Mews Multi-Property
  • Central users
  • Property users
• Roles
  • Central roles
  • Local roles

 

User types in Mews Multi-Property

You set up different user types in your Mews Multi-Property account:  

• Central users: Users that can access and manage your portfolio multi-property account. They have Admin permissions across all properties in your portfolio.
• Property users: Users that can access a specific property(s), with permissions corresponding to the role you assign them. They cannot access your multi-property account.

You can manage both user types on the Users screen in Mews Multi-Property, organized in two tabs: Central users, and Property users. 

 

Central users

You can add, update and remove Central users in your multi-property account. You can access your Central user details by clicking on the  Edit icon corresponding to the user's name. 

 

This opens user details screen, where you can: 

• update the editable fields and click Save changes to save your changes, or  
• click the Bin icon to remove the user. 

 

You can learn more about how to create and edit central users here. 
   

Property users

You can add, update and remove users from the properties in your portfolio, from your multi-property account. Property users are specific to each property within your portfolio, with permissions according to the role you assign them. They cannot access your Multi-Property account. Note: A user may have access to multiple properties.

 

• Name: Full name of user.
• Email: User’s email address.
• Department: Departments the user is active in, per property. For example, if the user is in different departments in different properties, you can see a list of all departments the user is active in.
• Roles: Roles the user is active in, per property. If the user is active in multiple roles across different properties, you can see a list of all active roles.
• Properties: Total number of properties the user has access to.
• Last log in: Last log in time of the user to their Mews account, in any property. Tip: You can sort to quickly identify inactive users.
• Status: Status of the user, for example, Pending, Active. Pending refers to a user who is yet to accept the invitation to access their Mews account. Active refers to active users. 

You can learn more about setting up, editing or removing Property users in your Mews Multi-Property here.
 

Roles

Roles are a grouping of permissions which grant users the ability to do certain tasks, for example, Housekeeper, Front-office manager. Note: There are no limits on the number of roles that you can create and configure in Mews. You can learn more about roles on a property level here. 

 

In Mews Multi-Property, you can manage user roles across all your portfolio of properties.   

 

You can set up:  

You can learn more about how to set up and customize users on a multi-property level here, and set up and customize roles here.