An additional service in Mews Operations is a service, for example room service or a taxi service, that guests purchase on-site and not as part of their reservation If you create a new additional service, guests cannot purchase the service or any attached products when they make their reservation. Guests have to purchase the additional service or product on-site, and you then need to manually add the service or product to the customer's bill in Mews Operations. Once you create the additional service, you can add the service and its products to a customer's bill on-site. You create and delete additional services under Settings > Services in Mews Operations. 

 

If you want customers to be able to purchase something with their reservation, you need to create a product that is attached to a bookable service such as your stay service. You can learn more about bookable services and how to set them up in Set up a bookable service. To create a bookable service instead of an additional service, go to Creating new bookable services in Mews Operations; to create a service for several properties at once in Mews Multi-Property, go to How to create a service in Mews Multi‑Property.

 

The video How to set up your hotel services - Service Categories shows how to set up your service categories in Mews Operations. 

 

In this article, you can learn about:

• How to create or delete an additional service in Mews Operations

  • How to create an additional service

    • Explanation of the additional service fields

  • How to delete an additional service

 

How to create or delete an additional service in Mews Operations

The sections in this article describe how to create an additional service, what each field of an additional service means, and how to delete an additional service.

How to create an additional service

If your accounting configuration settings require accounting categories for all additional services and products, you need to create all of the accounting categories related to the additional service before you create the additional service itself.

1. In Mews Operations, go to the main menu > Settings > Services.

2. Click the + button.

3. Select Additional service.

4. Enter the name of the additional service, for example, Room service.

5. Enter the price. When you set up a price, you also need to set up the currency.

6. Select the tax rate that you want to apply.

7. Set up all accounting categories.

8. Enter all other details. The section Explanation of the additional service fields describes each field.

9. Click Create.

 

Mews Operations creates the additional service and lists it under Settings > Services. 

Explanation of the additional service fields

The table describes the fields that you fill in when you create an additional service in Mews Operations.

Field	Description
Name	Enter a name for the service, for example, Room service.
Short name	Enter an abbreviated name for the service for reports, where space is limited.
Description	Enter a short description of the service.
Ordering	Choose the position you want the additional service to occupy in a list of your property's services.
Currency	Enter the currency you want Mews Operations to settle the service in.
Amount	If this service includes additional items, the amount is the service fee in addition to the cost of each item. If you do not wish to charge an additional service fee, you can leave this field blank.
Tax rate	Select the tax rate you want Mews Operations to apply to the price of this service.
Options	Select Bill as package if you want Mews Operations to merge the products attached to this service together on one line of the bill, instead of listing each product on a separate line. Select Has configurable business segment if you want users to assign a segment when they create a new reservation in Mews Operations. Select Has expanded bill items if you want Mews Operations to list items individually on bills, instead of being grouped. Select Has overridable price if you want employees with billing permissions to be able to override the standard price of a product. Select Has overridable tax if you want employees with billing permissions to be able to override the standard tax rate of a product. Select New orders automatically processed if you want Mews Operations to automatically process new orders without requiring manual confirmation from an employee. Select Offer to employee if you want Mews Operations to list the service on the customer dashboard so that employees can add it to bills. Select Order generates email if you want orders to trigger an automatic email notification for the relevant departments. Select Order generates notification if you want orders to trigger an automatic Mews Operations notification for the relevant departments. Select Order requires a segment if you want to prevent guests from ordering products from this service until they have a segment attached. Note: For this option to work, there should not be a default segment already assigned. If there is a default segment already assigned, you do not have to assign a segment when adding an order. Select Order requires completed notes if you want to prevent guests from ordering a service until they add notes. For example, if a guest wants to order your taxi service, they need to first add the time and location of their arrival. Select Orderable only with products if you want to prevent guests from ordering a service without attaching products. For example, if you have a service called 'Room Service', guests cannot order the service on its own. They need to order a product from within 'Room Service', for example, 'Steak and Salad'.
Responsible employee	If there is one particular employee who manages this service, select that individual from the dropdown list.
Responsible department	If there is one particular department that manages this service, select that department from the dropdown list.
Accounting category	Select an accounting category for this service.
Rebate accounting category	Select an accounting category for rebates of this service.
Canceled item accounting category	Select an accounting category for this service if it is canceled.
Upsells	Choose when you want to offer the product to guests through the Mews Kiosk or upselling integrations. Note: If you want to offer this service to guests checking in online or on the Mews Kiosk, select Before check-in.

How to delete an additional service

Note:

• When you delete an additional service, Mews Operations deletes all the products attached to the additional service.

• Deleting an additional service does not affect any data already collected for that additional service or its attached products.

1. In Mews Operations, go to the main menu > Settings > Services.

2. Click the additional service you want to delete.

3. Click the delete icon.

4. Click Delete to confirm.

 

Once you confirm, Mews Operations deletes the additional service and all the products attached to the additional service. The data already collected for the service and its products stays unchanged.