How to close a chargeback when the dispute is over?

When a customer files a chargeback, the payment is automatically deducted from Mews and appears as a refund in the customer's profile. When the dispute process is over, you need to handle the chargeback in one of two ways, depending on the result:

 

• The chargeback is won: a new payment for the same amount is created in the guest's bill. Close it against the previously created chargeback.
• The chargeback is lost: balance out the chargeback refund with a product and close them on a bill. Mews recommends having a specific product for such case to keep track of the volumes.

 

To find out how to keep chargeback levels as low as possible, check the following article: Preventing disputes