I can't refund a client due to the negative Mews Payments balance. How can I top-up my account?

If you need to process a refund and you have insufficient funds in Mews payments, you can top up your account via bank transfer. You can only top-up the Payment gateway integration, and only Admins have access to the necessary settings.

If you need to top-up your Mews Payments account to process refunds, follow these steps:

1. In Mews Operations, go to the main menu > Finance > Mews Payments Balance.
2. Under Top up your balance, click:
   • Top up: To top up your Stripe or Adyen account via bank transfer.
     1. Fill out and send the form.
   • Top up Stripe from Adyen: To move funds from your Adyen balance to top up Stripe.
     1. In the new screen, under Amount to move, enter the funds you want to move from your Adyen balance to Stripe.
     2. Click Move funds.

After Mews receives the amount in its bank account, it can take one to two business days to show in your balance. Mews disables the automatic payouts for your property so that the amount stays in your payments balance for you to use. If you want to start receiving payouts again, contact our team at [email protected], who can re-enable them.