Why do I have a negative Mews Payments balance?

If you receive a payment request due to a negative Payments balance, it's because your current Mews Payments balance is below zero. The reasons could be processed refunds, received chargebacks, or deducted Mews platform fees.

Note: Mews always rounds the amount and adds 10% on top when issuing the invoices, so you have a reserve in case you need to make refunds.

 

If you want to see why your balance is negative, navigate to Main menu > Finance > Mews Payments balance and filter out the report to see the details since your last payout. Mews Payments balance report.

 

You can also check the Payment report and see which transactions are still Charged instead of Settled. All transactions in Charged status are not yet reflected in your bank account. Payment report.

 

If you have already processed payments and the balance is positive and can cover the amount mentioned in the request, you can ignore the payment request. The amount will be deducted automatically within days.

 

If your balance remains negative, you must pay the outstanding amount as per the request.