The mobile room overview is the page of a room in the Flexkeeping mobile app. The mobile room overview provides a real-time overview of the room status, guest information, pending assignments, completed checklists, and added consumption, that is, the minibar, linen or amenity items recorded for the room. You open the mobile room overview by tapping any room tile in the Flexkeeping mobile app. The mobile room overview gives housekeepers everything they need to know about a room in one place, so that they can see what is pending and what is completed in the room.

 

In this article, you can learn about:

• How to use the mobile room overview in the Flexkeeping mobile app

  • Open the mobile room overview in the Flexkeeping mobile app

  • What the room status area shows in the mobile room overview

  • How to check the turndown status and open the room SOPs in the mobile room overview

  • What guest information the mobile room overview shows

  • How to open the room modules from the mobile room overview

 

How to use the mobile room overview in the Flexkeeping mobile app

The mobile room overview in the Flexkeeping mobile app has four areas: the room status, the turndown and SOPs area, the guest information, and the shortcuts to the room modules.

Open the mobile room overview in the Flexkeeping mobile app

1. In the Flexkeeping mobile app, open the screen with the room tiles. 

2. Tap any room tile.

The screenshot shows the mobile room overview of a room in the Flexkeeping mobile app. 

What the room status area shows in the mobile room overview

At the top of the mobile room overview, the Flexkeeping mobile app displays the cleanliness status and the reservation status of the room.

The screenshot shows the room status area of the mobile room overview with the numbered markers that the list explains.

1. The symbol in the square shows the reservation status of the room. To learn more about the reservation statuses, go to the Flexkeeping help article about room statuses.

2. The current reservation status is also shown in writing.

3. The color of the rectangle indicates the cleanliness status of the room. To learn more about the cleanliness statuses, go to the Flexkeeping help article about room statuses.

4. The cleanliness status is also shown in writing in the same area.

5. The space type is shown in this area so that the housekeeping team knows which room type they are in.

6. A cross icon ✕ indicates that the room is Dirty; for Cleaned and Inspected rooms, a check mark icon ✓ is shown. This icon is helpful when the room has the DND status, or do not disturb, the OOO status, or out of order, or the OOS status, or out of service, because the green color is not shown for those statuses. 

7. This area indicates the room reservation and the room attributes.

How to check the turndown status and open the room SOPs in the mobile room overview

The next part of the mobile room overview shows whether the Turndown service, the evening service that prepares the room for the night, has been completed or not, marked as 1 in the screenshot. The same area gives you easy access to the room standard operating procedures, or room SOPs, marked as 2 in the screenshot. An SOP is a set of written instructions for a task at your property. To learn how SOPs are created, go to How to create a standard operating procedure (SOP) in Flexkeeping.

The screenshot shows the turndown and SOPs area of the mobile room overview, with the turndown status marked as 1 and the room SOPs marked as 2. 

What guest information the mobile room overview shows

To give the housekeeper more insight, the guest information area of the mobile room overview shows more details about the current reservation and the same-day arrival. Besides the information in the list, when you tap the guest information area, the Flexkeeping mobile app displays the name of the guest.

The screenshot shows the guest information area of the mobile room overview with the numbered markers that the list explains.

1. Number of guests and nationality.

2. Day of arrival and departure.

3. Booking source, company, or group name. Flexkeeping displays this information only for some specific integrations. If you would like to have this information activated, contact the Flexkeeping support team. To learn how, go to How to report an issue to Flexkeeping support.

How to open the room modules from the mobile room overview

From the mobile room overview, you have easy access to the different room modules. The color of the module icons also shows whether there is nothing in the room, a pending action or a completed action:

• Grey: there is nothing in this room.

• Blue border: for an assignment, the assignment has been completed on that day. For consumption, the room was checked but there is no consumption in the room.

• Dark blue: for an assignment, there is a pending action in the room. For consumption, the room was checked and consumption was added.

The screenshot shows the module icons at the bottom of the mobile room overview with the numbered markers that the list explains. 

1. Minibar: the minibar module can be integrated with the PMS, or property management system, to charge the guest directly from Flexkeeping.

2. Linen: use the linen module to track linen consumption. Flexkeeping also offers an amenities module.

3. Tasks: the tasks that have been added to this specific room, pending or completed on the day you are checking.

4. Repairs: the maintenance reports that are pending or have already been completed in this room.

5. Audits / Checklists: easy access to the checklist related to this room or to an inspection audit.

 

Once you open the mobile room overview in the Flexkeeping mobile app, you can check the status of the room, the turndown and SOPs, the guest details and the pending or completed actions in each room module without leaving the room page.