The Payment Card Report shows all payment cards and preauthorizations that you created in a specific period. The report can help your front desk staff to keep an overview of all live preauthorizations of departed guests, and to quickly delete these preauthorizations.

To view the Payment card report in Mews Operations, go to the main menu  > Finance > Payment card report.

In this article you can learn about:

• Setting the filters in the report
• Understanding the fields in the report

Setting the filters in the report 

You can set the following filters to refine the report as per your needs:

• Start: Select a start date to restrict results to a specific time period.
• End: Select an end date to restrict results to a specific time period.
• Options:
  • Display payment cards: To view all payment cards stored in the selected period.
  • Display preauthorizations: To view all preauthorizations made in the selected period.
• Origin: Original source of payment
  • Gateway: Charged via the Mews Payments, or Adyen direct account.
  • Manual: Cards/ preauthorizations charged manually.
• Type: Select any specific card types that you would like to see or Select all to see all results.
• Format: Select to filter by the type of card used
  • Physical: A  payment card presented either physically or expected to be presented by the customer at a later date.
  • Virtual: A one-time payment card, that OTA's often create to pay for reservations.
• Display cards:
  • All cards: To view all payment cards.
  • Cards charged for tokenization: To view only the cards Mews invoiced for card protection and tokenization fees.
• Preauthorization state: Choose the state of the preauthorizations you want the report to list.
  • Canceled: Canceled preauthorizations.
  • Chargeable: Preauthorizations that are ready to be charged.
  • Charged: Charged preauthorizations.
  • Expired: Preauthorizations that couldn't be charged because the payment card is expired.
  • Failed: Preauthorizations that couldn't be charged.
  • Pending: Preauthorizations that are charged, but the charge hasn't been finalized.

After you have selected the correct filter options, click View report to display the report.
 

Understanding the fields in the report

The report displays each item with the following information:

• Customer: Name in Mews customer profile where the card is registered.
• Number: Card number, displayed with only the last 4 digits. Cards run through Adyen also include the first 6 digits.
• Type: Here you can find a list of all card types supported by Mews Operations.
• Name: Name of the card holder. You need to enter this exactly as displayed on the card.
• Identifier: If the card is tokenized through Mews Payments and usable for future online charges, you can view the  tag.
  • When you hover over the token, you can view the unique identifier for that card consisting of numbers, letters, and an underscore, indicating compliance with the highest payment security standard, PCI DSS and alignment with GDPR guidelines.
  • The identifier is also visible in the payment section of guest profiles. You can learn more about reviewing your fees regarding card protection and tokenization here.
• Expiration: Date that the card expires and becomes invalid; if the card has an Expired badge, you can no longer charge it.
• Created: Date and time that the card was created in system, along with the employee who added that card information.
• Notes: Any additional notes regarding that card. If you received the card information via a third party integration, the report states that information here.
• Status: If the card has a Disabled badge, you can no longer charge it.
• Click the  icon to the right of the Status column to open the menu. You can choose from the following actions:
  • Preauthorization: Click to create a new preauthorization for an existing card, or select New payment card from the drop-down to add a new card.
  • Card payment: Select to make a payment with an existing payment card or select New payment card to make a payment with a different card.
  • Disable: Select to disable the card from charging in the future. The cardholder won't be able to see their payment card in the guest journey.
  • Clear: Select to clear card data including cardholder name, payment tokens and any notes. Mews clears the personal information about the cardholder and the card won't be visible to the guest in the guest journey. Only the last four digits of the card number remain on the guest's profile, so your past reports and payment data are still available for reporting purposes.